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The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Hi Guys, Have a slight problem with a Currys TV I bought 4 and 1/2 years ago. The unit cost me £1750 plus extended warranty. It was a 42" plasma screen that recently developed a dark black line down the centre. I contacted Currys who requested me to go to a local repairer to get a report on this. This I have duly done but I cannot locate my receipt and Currys are asking for this. Is there anyway that I can get a copy or proof that I bought this set from them?
I took out Mastercare warranty through them, and they have the details recorded as I contact them to verify when the warranty ran out.
01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent
03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment
03.09.06 Alliance & Leicester - LBA letter sent to recover remainder
Opinions are offered in good faith based upon personal experience and research. Before making any irreversible decisions the opinion of a qualified, registered and insured legal professional should be sought.
If my advice or information has assisted you in any way - please click my scales.
thanks
[COLOR=red]Nat West Charges £1056 [B]WON[/B][/COLOR]
[COLOR=#ff0000]RBS Charges £3600 [B]WON[/B][/COLOR]
[COLOR=#ff0000]RBS Unenforceable Loan £18500 [B]Pending[/B][/COLOR]
[COLOR=#ff0000]RBS PPI on loan above [B]Pending[/B][/COLOR]
[COLOR=red]MBNA Credit Card [B]CCA & SAR Sent[/B][/COLOR]
[COLOR=#ff0000]Co-op Credit Card [B]CCA Sent[/B][/COLOR]
01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent
03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment
03.09.06 Alliance & Leicester - LBA letter sent to recover remainder
Does any of your corespondance with HFC have the item you bought, and the store/company you bought it from as well as the cost on it?
If so it can be used as proof of purchase.
I work for DSGi plc
(aka currys, pcworld, dixons)
Anything said by me, are not the opinions of CAG and are mine alone. I have nothing to do with the legal system in any way, the majority of my information will reflect a common sense approach.
So please seek advice from a professional if in any doubt.
01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent
03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment
03.09.06 Alliance & Leicester - LBA letter sent to recover remainder
HFC Bank is still around and as this was less than 6 years ago they may still have the paperwork.
Contact them and ask them if they can provide you with any documentation. (the original agreement may have details on it)
Opinions are offered in good faith based upon personal experience and research. Before making any irreversible decisions the opinion of a qualified, registered and insured legal professional should be sought.
If my advice or information has assisted you in any way - please click my scales.
thanks
[COLOR=red]Nat West Charges £1056 [B]WON[/B][/COLOR]
[COLOR=#ff0000]RBS Charges £3600 [B]WON[/B][/COLOR]
[COLOR=#ff0000]RBS Unenforceable Loan £18500 [B]Pending[/B][/COLOR]
[COLOR=#ff0000]RBS PPI on loan above [B]Pending[/B][/COLOR]
[COLOR=red]MBNA Credit Card [B]CCA & SAR Sent[/B][/COLOR]
[COLOR=#ff0000]Co-op Credit Card [B]CCA Sent[/B][/COLOR]
Can I ask Currys for copy or confirmation? - Would they give it, do they have to? - What about the Mastercare agreement that was taken through the store?
01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent
03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment
03.09.06 Alliance & Leicester - LBA letter sent to recover remainder
01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent
03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment
03.09.06 Alliance & Leicester - LBA letter sent to recover remainder
I have had a similar situatio with currys and they confirmed it was ok without as they had my purchases on their computer system, they will have yours as they would have taken your details for licence.
I paid a deposit at the time with credit card. Just don't want to have to get into legal wrangle with currys over it. I know 4 1/2 years may be a long time to some but in all honesty I was not going to replace my TV for at least 10 years, after spending all that money. That is why I opted for a plasma in the first place.
01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent
03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment
03.09.06 Alliance & Leicester - LBA letter sent to recover remainder
7. Thinking of a Full & Final Settlement?Read Here
my views are my own...seek legal advice if ness
NEVER EVER - act on a private message asking you to visit another website, make contact 'off list' or by telephone
- alert the siteteam IMMEDIATELY by hitting the black warning triangle on any message - Particularly if this results in a request to pay a fee to help you.
rather than hittting to be my friend - hit the star
Ah.. duh.. that completely slipped my mind while I was pondering over the details hfc might hold.
Yeh so long as you gave your details when you purchased the item, just go in with a form of ID and give them your name, postcode and house number they should be able to pull it up. Reciepts are held on the computer for upto 5 years for larger items.
I work for DSGi plc
(aka currys, pcworld, dixons)
Anything said by me, are not the opinions of CAG and are mine alone. I have nothing to do with the legal system in any way, the majority of my information will reflect a common sense approach.
So please seek advice from a professional if in any doubt.
Hi Guys, managed to get my proof of purchase from the store today.
The manager though was convinced that it would not help me as the TV was out of warranty. He also wished me good luck in trying to get this resolved through the customer services.
01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent
03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment
03.09.06 Alliance & Leicester - LBA letter sent to recover remainder
Hi Guys, managed to get my proof of purchase from the store today.
The manager though was convinced that it would not help me as the TV was out of warranty. He also wished me good luck in trying to get this resolved through the customer services.
I really don't know what to make of his comments.
Regards
Flyboy80
He knows that our call center is ran by capita, and to be quite frank, and with no offence to anyone inparticular, they are crap. Be prepaired for alot of stonewalling.
I work for DSGi plc
(aka currys, pcworld, dixons)
Anything said by me, are not the opinions of CAG and are mine alone. I have nothing to do with the legal system in any way, the majority of my information will reflect a common sense approach.
So please seek advice from a professional if in any doubt.
01.08.06 - Alliance @ Leicester Credit Card - S.A.R sent
03.09.06 - £495 owed - Alliance and Leicester sent cheque for £130 - Accepted as partial payment
03.09.06 Alliance & Leicester - LBA letter sent to recover remainder
Ok, so what would be my next move as I did as they have asked, sent TV to independent engineer, at my expense.
Do I need to go legal on this issue?
Regards
Flyboy80
I'm sure one of the old-timers on here will be able to point you to a SOGA template letter. Basicly, send that, a copy of your reciept, and a copy of the report to customer services. They should accept your claim from there on, as they have no legal right not to.
I work for DSGi plc
(aka currys, pcworld, dixons)
Anything said by me, are not the opinions of CAG and are mine alone. I have nothing to do with the legal system in any way, the majority of my information will reflect a common sense approach.
So please seek advice from a professional if in any doubt.
a sort of fire-fighting role here. Hate HFC & their past compulsory PPI ethos
Posts
25,063
Re: Currys Proof of Purchase Needed
you should have no more issues now. and you will prob find they will replace it.
on another side note:
you mention HFC, if you paid for it by finance [even the no interest 12mts jobby]
i'd check they did not charge you PPI, 'cause the sneaky beggers did that to me ! even though it was supposed to be free finance for 12mts. i got £400 .
i say this 'cause HFC are coughing up on PPI claims at the drop of a hat.
dx
GETTING THREAT_O_TEXTS OR SPOOF BAILIFF CALL FROM M T COLLECT read here
7. Thinking of a Full & Final Settlement?Read Here
my views are my own...seek legal advice if ness
NEVER EVER - act on a private message asking you to visit another website, make contact 'off list' or by telephone
- alert the siteteam IMMEDIATELY by hitting the black warning triangle on any message - Particularly if this results in a request to pay a fee to help you.
rather than hittting to be my friend - hit the star
you should have no more issues now. and you will prob find they will replace it.
on another side note:
you mention HFC, if you paid for it by finance [even the no interest 12mts jobby]
i'd check they did not charge you PPI, 'cause the sneaky beggers did that to me ! even though it was supposed to be free finance for 12mts. i got £400 .
i say this 'cause HFC are coughing up on PPI claims at the drop of a hat.
dx
We don't sell it anymore as of about 8 months ago. We very rarely even offered when we did sell it because sales colleagues got nothing for it, and there was no target for it. So it's not very likely, but by all means check.
I work for DSGi plc
(aka currys, pcworld, dixons)
Anything said by me, are not the opinions of CAG and are mine alone. I have nothing to do with the legal system in any way, the majority of my information will reflect a common sense approach.
So please seek advice from a professional if in any doubt.
Currys Proof of Purchase Needed
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Re: Currys Proof of Purchase Needed
Originally Posted by flyboy80
