Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Wonder if you can help. I took out at 1500.00 loan last year, and last week paid the final 200.00 on the loan. Thought this would mean I was in the clear and would get my paperwork back etc and life return to being slightly less stressful (currently heavily pregnant with our 4th child, so as little stress as is possible anyway!)
Unfortunately, I received a letter to say that whilst the loan itself is clear, I owe a total of £648 in charges for phonecalls/letters from Log book when I have missed a payment. I admit that in the first few months of taking the loan out, my husband lost his job and so money was tight, but whenever I fell behind always called them, was honest and made arrangements to get the account on track. They still sent letters even though payment was in agreement, and I always phoned to check what was happening as the letter would say I was being billed £12 for them sending it, and that it would be added at the end of the term. Every time I phoned I was told it was a standard letter that they couldn't stop from going out but was not to worry about it. Lo and Behold, I now know this was wrong and hence the so called £648 charges. The letter says as the loan has come to the end of the term, I have to pay the remainder immediately or risk losing my car! What can I do about this, is there anything? If they have to place charges then fair enough, but why werent they honest in the first place whenever I phoned, or alternatively, why not add them there and then, rather than leave to the end then threaten to take the car as the loan has ended?
If anyone can offer any insight as to what I can do I would truly be grateful, I don't know what I would do without the car,
Shammy, welcome to CAG. Sorry to hear about your problems with LBL.
Is there any way that you would be able to find the amount they are saying you owe and pay it off?? I know its not right to do that, but if you could, you would then be clear of them and get back your log book.
Once you've done that, you have control of the car back and you can then go after them for the charges.
They're horrible to deal with - if you try and get out of paying the charges they are likely to turn up and try and take your car.
The only other thing would be to hide your car so they couldn't take it and battle them with the charges. This would mean that you couldn't use the car whilst you were in "battle" with them though.
I claimed charges back within about 4 weeks and whilst they started out saying their charges were fair, they quickly gave in!!!
Contact them and request they send you a full account statement. Then you can see exactly when and for what reason the charges were added.
Keep your post updated and let us know how you are getting on. We'll help you claim back your charges one way or another.
Dont know if this will help, but i contested this and managed to get every charged removed that had a payment made within a couple of days of the charge date. It reduced mine from just over £700 to £324.
I am just waiting for the log book now, which they said should be here within a few days.
Wonder if you can help. I took out at 1500.00 loan last year, and last week paid the final 200.00 on the loan. Thought this would mean I was in the clear and would get my paperwork back etc and life return to being slightly less stressful (currently heavily pregnant with our 4th child, so as little stress as is possible anyway!)
Unfortunately, I received a letter to say that whilst the loan itself is clear, I owe a total of £648 in charges for phonecalls/letters from Log book when I have missed a payment. I admit that in the first few months of taking the loan out, my husband lost his job and so money was tight, but whenever I fell behind always called them, was honest and made arrangements to get the account on track. They still sent letters even though payment was in agreement, and I always phoned to check what was happening as the letter would say I was being billed £12 for them sending it, and that it would be added at the end of the term. Every time I phoned I was told it was a standard letter that they couldn't stop from going out but was not to worry about it. Lo and Behold, I now know this was wrong and hence the so called £648 charges. The letter says as the loan has come to the end of the term, I have to pay the remainder immediately or risk losing my car! What can I do about this, is there anything? If they have to place charges then fair enough, but why werent they honest in the first place whenever I phoned, or alternatively, why not add them there and then, rather than leave to the end then threaten to take the car as the loan has ended?
If anyone can offer any insight as to what I can do I would truly be grateful, I don't know what I would do without the car,
Thanks guys in advance
Shammy1
x
Shammy, I was in exactlty the same position as you but refused to pay. They took my car and are pursuing me for the rest. I am taking recovery action against them and seeking further compensation for the loss of my car as their charges seem unlawful.
I'll keep you updated as to what happens. Good luck
The Law on charges is covered in the CCA 2006 - briefly: they can send one letter 2 weeks (14 days) after the time the account becomes into arrears and then intermitantly every 6 months - If the loan ran say over 3 years and you went into arrears in month 1 - and remained in arrears - surely - this would mean total charges of ermm .... £72.00 in my opinion : )
I may have mis-interpreted this very important legislation - but so that you can be sure - check CCA 2006 section 9: Notice of sums in arrears under fixed-sum credit agreements etc.
Log Book Loan Charges
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Originally Posted by shammy1
