Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Inform them that you have never asked to move to talktalk, include the complaint ticket number. Tell them in the letter exactly what you want from them to sort this to your satisfaction, and ask if they cannot deliver this to send you a "deadlock" letter so you can escelate the complaint to Office of the Telecommunications Ombudsman (Otelo). If it does come to that, Write to Otelo at :-
Otelo
PO Box 730
Warrington
WA4 6WU
Re: help with DPA breach and broadband slamming talk talk
done it in december 2008 , wrote 4 times to them ( as a reminder) , sent recorded delivery spoke to one person from the CEO office but they never replied to anything, never acknowldege my letter (even though sent recorded delivery). when no replies i contatcted OFCOM, OFT who put me thorugh to trading standard they have sent two letters but talk talk has still no replies .
Re: help with DPA breach and broadband slamming talk talk
update i received a letter from trading standard saying to me that i should consider sueing them as they have not replied to any phone call call and elter form them so how should i go about it ?
Re: help with DPA breach and broadband slamming talk talk
just had another upsetting and frustrating phoen call from talk talk aparently as the other guy and woman answer correctly on their security qyuestion name adress and d.o.b then for them theyhave nto breach my data protection act i am furious to say the least......... is it right ? or they are still fobbing me off ?
Re: help with DPA breach and broadband slamming talk talk
107 view and no answer waoh lol !
anyhow i recieved a letter from talk talk confirming this breach of action of my data byut they calim as thye coudl retrieved the phoen call it may be a typing error from thier part to which they are not responsibel for it ... can igo further with this letter re court action ?
Re: help with DPA breach and broadband slamming talk talk
you really need to lodge a complaint with Otelo.
they are quite good from the experiences I am aware of but as advosed before it would be better if you could get a deadlock letter from talk.
I would be sending a final letter to talk talk.
I would be asking for:
Removing all theire services if active
refunding any payments that have been taken ( this i would be worried if you are paying by dd as someone has your bank details)
and removing any info on you from their systems
advised them that due to lack of response from them you now require the above in 14 days and if they fail then you want them to send you a letter detailing each point and then you will lodge a compaint with Otelo.
Re: help with DPA breach and broadband slamming talk talk
slteady use all extension but the problem with otello the average i can get is 70 pounds in compsensation it won't cover just for the fee to get myself reconnected to BT and the endless letter and phone call ihad to make to sort out this mess and the cosntant demand of payment i have received form talk talkfor a service i have never requested in the first place.
although talk talk acknowldege a breach of data they seems that is not thier problem so they told me i won't be eligilbe fo rhe reminder afo the bill but what about the money i already paid for it plus the connection fee etc... ..... it cost me a lot ot money to return to my old ISP and BT 'cause someone use my name fraudlently adn talk talk haven't seek my express consent ( term and condiotion). i think i will be better to start with a county court claim but i am not too sure how to word it i have a lot of concrete evidence supply by talk talk form their SAR
Re: help with DPA breach and broadband slamming talk talk
i really need help with talk talk after following the advise fo indaife i received this letter from talk talk
then i send another letter saying i was taking that i as partial settlement i as i feel the data protection breach is more serious and also they promised me to refund the SAR fee and cost of letter over the phone but there was no mention of that in the letter (if i did received that i would have left it and moved on bu talk talk think otherwise ! ) then today i received this letter from talk talk i like the big final demand when it is the first demand have received form them
i have repleid form trading standar who tld me they have refused to answer to their letter and advised me to take thme to court not really sure how to do it or not ! have heard nothing from otello yet
Re: help with DPA breach and broadband slamming talk talk
i haven;t refused thier offer as sich is the fact they ommited to refund my SAR fee and letter as promised by their phone call which never materialise...
i have concrete evidence that i haven't order this broadband ( phoen call recorded on a cd rom as wellas transcript ) and they cheating their way by saying well it is mistake and so on and forth....
dfunny thing i rinafg them up twice today the first one had no knowledge abotu the first letter and he second told me we are sorrry balh blah .....
Re: help with DPA breach and broadband slamming talk talk
ps i haven't refused their offer i partially accepted as iform the beginign they were reluctant to admit their data protection bit ... for them there is no breach of data as the guy and lady as answered correctly their vague security question.
Re: help with DPA breach and broadband slamming talk talk
i have sent them a letter asking them to stop to process my data and another letter telling thelm that i want 500 pounds for all the phone calls, letter , why i h ws purcahrsdd for a debt whenit became clear they was a serious breach of data ( they even tried to blame my carer .... i am disabled) etdc.. i had to made to rectify their mistake aka slamming .... giving them 14 days to respond then a lba and then court action.... and
Re: help with DPA breach and broadband slamming talk talk
agreed well i made a SAR to them in december 2008 they responded mid-march 2009 .
well in toward the end of october i order online a landline phone to talk talk through their website
then i received confirmation by them in writing
to my surprise when i received a bill in december , i was cahrged for about 90 pounds ????? i was shocked so i rang up taltk talk got through to no one as ususal . So i log on to my bill online to see my package has changed from a landline phone to an LLU package . i made alot of phone call, i went to their forums , a customer services did a research without callimg me or confirming or even asking my personal detail !
i called OFCOM and Otelo who told me to put everything in writing . so idid and hold and behold someone from their CEO office called to tell em they are taking seriosuly my compliant etcccc.. then she realise that i didn't have a mancunian accent but a rather strong french accent. so again where is my express consent !
in my SAR i asked also how they get my express consent i am still waiting an answer to that question. but so far they told me their express consent is when these man and woman use my name it was ok for them ot enter into a contract . i beg to differ as i haven't signed anything nor did i recieved letter confirming this ( even when asked in my SAR) etc....
but t she kept goign about blaming my carer/support worker etc... they were adamant that i have order a braodband to which i didn't. theri excuse is that that this manadn woman have respoinded to the securoity qeustion which mainly consisted on asking my name DOB and address and nothing else .. this is all on tape provided by talk talk through my SAR.
i made a SAR in december 2008 to which i asked for all sales telephone as wellas transcript and i got that
well that took me a back as i am not english and not from the UK soi do not have a mancunian acent and there is no woman living at my home . Moreover, in their contract there is a clause saying that before entering into contract they must seek my express consent .. so i wonder how they have got my express consent .without approaching me first regarding this broadband services .... when i raised my concern to them they tried to blame the carers and suport worker comming tohelp me. towhich i found somewhat shocking.
Re: help with DPA breach and broadband slamming talk talk
since they realise that i haven't ordered anything from them over the phone then well they started making excuses this that our SAR responses has some incorrect information etc .. ... ... i have enough toprove that they went ahead with anorder to whcih i did not give my express consent and they did not seek it asa per their clause of contract ... if you llok at the letter it did not mention braodband services ....
in my SAR i asked also to r recived all eltter sent to me with proof of posting .. none came back !
a nafter researching thgourt the net i came to realize that i am not the only one that talk talk has done that.
in the meantime i had to pay extra to have my line reconnected to BT and to my old provider o2 to which i was then within my 12 contract.
my point of line is here if it snot a breach of data protection then what it is ? misselling ? fraud ?
help with DPA breach and broadband slamming talk talk
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