Thread: NHS Lothian Cockup

Hi, Who can adivse me on this? Two years ago i had privet medical insurance through my employer. I suffered from very bad reflux. Using the medical insurance I had some testes done at Edinburgh Rolyal Infirmary. Last year, around may - august I got a letter from Control account plc.
I called them to find out want was going on. They kindly sent me a copy of the invoice from NHS Lothian. When i read it i was furrious. at the bottom of the invoice it clearly states the account is being paid for by the medical insurance company. I called the insurance company and they confirmed that i had obtained the correct permissions for the proccedure and that money had been set aside to pay for the tests.
I asked why it had not been paid for and they said 'because NHS Lothian'has not sent us the invoice.' I contacted the debit collections agency to tell them adn told them that the insurance company agreed to pay if the invoice was sent to them. They said ok and that was the end of it.

Today i got an other letter from the same debit collections company saying and i quote 'We write further to previous correspondance sent to you atthe above address. We are aware that those correspondance have either been returned stating thatyou have left the above address or a third pasty has called claiming that you are no longer at theaddress.'

I have emailed them out lining the exact sequence of events since they first contacted me last year.

I have been made very ill by this. The proceedure at Edinburgh Royal Infirmary left me unable to work and in constand pain and medical super vision.

Can some one help me with what to do. Please dont just say 'get a lawyer'.
Has anyone had any similar experiances. I just need some support.

Thanks

John

Hi I faxed a copy to the med insurance company last year they had told me on the phone that they cannot accept the invoice from me but must come from the NHS client. I then asked if i could fax the invoice and they said yes but they would wait for NHS Lothian to request payment before issueing it.

I have spoken to a local soliciter today, they were out haha. So they will call to discuss.

John