Thread: Barclays O/D PPI - **SUCCESS**

Hi

Need some help here. I have had O/D PPI with Barclays for about 10 yrs which I pay around £130pm for as I live off my O/D like so many others I suppose. Anyway as I lost my job I made a claim and they have told me that I am only entitled to £100pm when my policy clearly states that they will pay a £1000pm what should I do. Also as they haven't been paying the correct amounts I have exceeded my O/D and the interest is killing me. So far with reserve fees and interest they have taken about £750 + 10yrs PPI payments. Help

Many Thanks

Scrapper Coco

Hi all

Need some urgent advice if anyone can help.

Barclays finally started paying the correct amounts each month on my overdraft and they only have to make 4-5 more payments and it will be cleared.

I haven't used the account at all and now they are saying that the want the remainder repaid by the 28/09/09 or they will call in their collections team.

Can they do this as it's is being paid by PPI every month?

They only person this will bebefit is Barclays as the interest on the OD will double as it is unauthorised.

Surely this is not acting in the best my best interest as they no I'm not working hence the PPI payments.

And to top it off they are still taking the PPI premiums and monthly interest which I know they are supposed to.

Does anyone have a template letter I could send them about this.

All seems very strange considering everything was running well until one of their insurance people paid me an unexpected visit at home.

I'm also wondering if this could be anything to do with my Barclaycard as well. ICO and fos have been in touch with them about the PPI they say I cancelled which I didn't and have told them to investigate this and stop ignoring my letters.

Many thanks

Scrapper Coco

just giving you a little nudge. Someone will be along as soon as they can.

Hi citizenB

Thanks

Scrapper Coco

Evening

Need some serious advice.

As you will see from my previous posts I had problems with my OPI with Barclays.

Anyway that all got sorted out and they started paying the correct monthly premuims which brought down the OD alot.

During this time they reduced the OD and stopped charging interest and taking the monthly OPI premiums.

They paid the premuims for 12 months and I informed them that I had found another job and would make monthly payments to clear the oustanding balance.

I got home this evening and I have received a termination notice on the account demanding repayment of the arrears by the 16/03/10 and they would be charging me £4.02 per day in interest until the account was cleared. Great. They even mention credit reference entries. I've managed to keep a clean record while being out of work and now they are going to b*tt f*ck me and not even give me a reach around.

What is even more of a concern is that they have only just made the final OPI payment to the account from back in December as they reckon (chinny chin chin) they didn't receive the paperwork. Lies as I post them recorded delivery.

Any thoughts as I can't find a couple of grand out of thin air after being unemployed for 12 months. I've only just got paid and I have my mortgage, food, kids to think about first.

Surely they can't just terminate my account the moment the insurance stops and I find work can they?

Thanks
Scrapper Coco

Removed as duplicated

Anyone able to help me on this?

I spoke to fos and they basically told me that as it's a current account they can do what they like as it doesn't fall under the same rules as loans, credit cards etc. FOS said they would write to them, but don't hold your breath.

I have communicated with them throughout this claim advsing that I will make monthly payments, but the letter states that as I have chosen to ignore them they are terminating the account and their intention is to register this with CRA and pass it onto a DCA. Even tried to speak with them on Friday, but they won't even entertain what I have to say. I kept all the letters I have sent them and proving otherwise.

I had that account 22yrs and never had a problem. Just seems very odd that as soon as the insurance stops paying out they terminate the account.

So glad I have another 3 current accounts or I'd be well and truely buggered.

Thanks
Scrapper Coco

Originally Posted by Scrapper

Evening

Need some serious advice.

As you will see from my previous posts I had problems with my OPI with Barclays.

Anyway that all got sorted out and they started paying the correct monthly premuims which brought down the OD alot.

During this time they reduced the OD and stopped charging interest and taking the monthly OPI premiums.

They paid the premuims for 12 months and I informed them that I had found another job and would make monthly payments to clear the oustanding balance.

I got home this evening and I have received a termination notice on the account demanding repayment of the arrears by the 16/03/10 and they would be charging me £4.02 per day in interest until the account was cleared. Great. They even mention credit reference entries. I've managed to keep a clean record while being out of work and now they are going to b*tt f*ck me and not even give me a reach around.

What is even more of a concern is that they have only just made the final OPI payment to the account from back in December as they reckon (chinny chin chin) they didn't receive the paperwork. Lies as I post them recorded delivery.

Any thoughts as I can't find a couple of grand out of thin air after being unemployed for 12 months. I've only just got paid and I have my mortgage, food, kids to think about first.

Surely they can't just terminate my account the moment the insurance stops and I find work can they?

Thanks
Scrapper Coco

Sorry, not sure I understand what is going on.

You had a Payment Protection Insurance that paid your barclaycard at the rate of £1,000 per month whilst you have been unemployed ? I dont understand how this would affect your overdraft ?

Sadly, yes they can terminate the account. But I think they have to give you a reason. If you have made arrangements to pay a monthly sum then IMHO it would be unfair of them to pass you over to a DCA. But that is what they are like.

I am not sure I can offer any real advice.

Hi CitizenB

This isn't Barclaycard it is my Barclays current account.

I have had the account 20+ yrs and I have had overdraft protection insurance for 5yrs.

I got made redundant and started to claim on the OPI.

Barclays have been paying the overdraft for 12 months as per the policy, but I was left with £2k to pay once the insurance had finished.

I wrote to Barclays and informed them that I had found a new job and would make monthly payments to reduce the outstanding balance. This they still deny even after speaking with them 3 times and I sent them a recorded delivery letter to that effect which was sign for.

Then out of the blue I received a termination letter for the account advising that because I hadn't contacted them etc etc etc and it demanded immediate payment by the 16/03/10. Even though the account hasn't been used for 12 months and payments have been made to the account every month without fail by Barclays Insurance.

I spoke with fos and they said exactly what you said that they can and will and don't have to provide a reason and long as they give you 14 days notice.

I was just wondering what if anything can be done about this as it all seems very odd that the moment the claim stops they pull the plug and try and screw me over.

I was also wondering if they could actually register anything with the CRA's as if they can't provide a copy of anything I signed in 1987 when the account was opened then surely I haven't given my permission for them to register my details and then they are breaking the data protection laws????

Anyway I hope that makes more sense.

Thanks
Scrapper Coco

Right, I understand now.

I will flag your post for attention from the site team, as this is way outside of my knowledge.

Thanks CitizenB

I seem to be at your mercy lol

Much appreciated

Thanks
Scrapper Coco

It has been suggested that if there was a form of Insurance on this o/d that it would fall under the CCA1974 act.

Might be worth asking for a copy of the contract

Originally Posted by Scrapper

Evening

and now they are going to b*tt f*ck me and not even give me a reach around.

Originally Posted by citizenB

It has been suggested that if there was a form of Insurance on this o/d that it would fall under the CCA1974 act.

Might be worth asking for a copy of the contract

Hi CitizenB

Thanks for you help. Would this be a copy of the insurance contract or the contract I signed when opening the account?

Thanks
Scrapper Coco

Morning All

I have decided that I am going to fight fire with fire considering Barclays are being complete A-holes.

fos have contacted Barclays as per the letter I recieved on Saturday morning, but I'm not holding my breath.

Anyway I'm going to send them this letter as after looking at my statements I noticed some interesting entries.

Dear Sir or Madam

I am writing to you today with regards to the termination of our account and the request for immediate repayment of the outstanding balance.

Until recently this account was being repaid by the OPI that was in place which Barclays happily took the premiums every month for the past 5+ years.

As you will be aware I have been in contact with FOS who in turn has been in contact with yourselves regarding this unfair treatment.

This brings me nicely onto the matter I wish to discuss with you today. Due to Barclays threatening letters requesting repayment of the account I took it upon myself to audit my bank statements and to my surprise I noticed that Barclays had been charging me interest on our overdraft which it has every right to do, but I also noticed that I was being charged a reserve limit fee even though I requested it be removed (opt out in Barclays words) in my letter dated 17th September 08 – see attached.

Lastly, I noticed that as well as the reserve fee Barclays has been illegally charging us Barclays have also been adding an additions fee ranging from £10 - £12.50 over the last 6 years that was never requested or have ever made use of. This being the case I would also request that this is refund to our account immediately. Barclays even go as far as charging this fee right up until the moment the account was terminated.

This being the case I require you to refund the following charges to our account within 14 days with 8% interest that would be awarded by any court.

Reserve Fee: £924 + 8% = £997.92
Additions Fee: £811.50 + 8% = £876.42

PLEASE BE AWARE THAT THIS ISN’T A REQUEST FOR REPAYMENT OF INTEREST CHARGES APPLIED TO OUR ACCOUNT. THIS IS A REQUEST FOR PAYMENTS TAKEN ILLEGALLY AFTER THE PRODUCTS WHERE REQUESTED TO BE CANCELLED OR NEVER REQUESTED.

Failure to repay these charges which you took illegally from our account within 14 days will result in interest being added at £5 per day per requested amount until such time they are repaid in full.

It is also my intention to make another complaint to FOS and report you to Trading Standards and any other governing body I see fit.

Failure to repay the illegal charges taken from my account will result in us employing the services of a debt collection agency with a view to taking further action against you.

If you have difficulty in paying any sum owning, you can apply to the court which may take an order allowing you or any surety more time.

If you are not sure what to do, you should get help as soon as possible. For example, you should contact a solicitor, your local Trading Standards Department or you’re nearest Citizen Advice Bureau.


All comments welcome


Thanks
Scrapper Coco

Originally Posted by Scrapper

Hi CitizenB

Thanks for you help. Would this be a copy of the insurance contract or the contract I signed when opening the account?

Thanks
Scrapper Coco

Both

Originally Posted by Scrapper

Morning All

I have decided that I am going to fight fire with fire considering Barclays are being complete A-holes.

fos have contacted Barclays as per the letter I recieved on Saturday morning, but I'm not holding my breath.

Anyway I'm going to send them this letter as after looking at my statements I noticed some interesting entries.

Dear Sir or Madam


I am writing to you today with regards to the termination of our account and the request for immediate repayment of the outstanding balance.


Until recently this account was being repaid by the OPI that was in place, for which Barclays happily took the premiums every month over the past 5+ years.


As you will be aware I have been in contact with FOS who in turn have been in contact with yourselves regarding this unfair treatment.


This brings me nicely onto the matter I wish to discuss with you today. Due to Barclays threatening letters requesting repayment of the account I took it upon myself to audit my bank statements and to my surprise I noticed that Barclays had been charging me interest on our overdraft , which it has every right to do, but I also noticed that I was being charged a reserve limit fee even though I requested it be removed (opt out in Barclays words) in my letter dated 17th September 08 – see attached.


Lastly, I noticed that as well as the reserve fee Barclays has been illegally charging us; Barclays have also been adding an additions fee ranging from £10 - £12.50 over the last 6 years that was never requested or have ever made use of. This being the case I would also request that this is refunded to our account immediately. Barclays even go as far as charging this fee right up until the moment the account was terminated.


Additionally, I require you to refund the following charges to our account within 14 days with 8% interest that would be awarded by any court.


Reserve Fee: £924 + 8% = £997.92
Additions Fee: £811.50 + 8% = £876.42


PLEASE BE AWARE THAT THIS ISN’T A REQUEST FOR REPAYMENT OF INTEREST CHARGES APPLIED TO OUR ACCOUNT. THIS IS A REQUEST FOR PAYMENTS TAKEN ILLEGALLY AFTER THE PRODUCTS WHERE REQUESTED TO BE CANCELLED OR NEVER REQUESTED.


Failure to repay these charges which you took illegally from our account within 14 days will result in interest being added at £5 per day per requested amount until such time they are repaid in full.


It is also my intention to make another complaint to FOS and report you to Trading Standards and any other governing body I see fit.


Failure to repay the illegal charges taken from my account will result in us employing the services of a debt collection agency with a view to taking further action against you.


If you have difficulty in paying any sum owning, you can apply to the court which may take an order allowing you or any surety more time.


If you are not sure what to do, you should get help as soon as possible. For example, you should contact a solicitor, your local Trading Standards Department or you’re nearest Citizen Advice Bureau.


All comments welcome


Thanks
Scrapper Coco

Have made one or two changes. IMHO, I would replace "illegally" with "unlawfully"

Do let us know their response

Thanks CitizenB

I am defo going to owe you a large drink for all your help.

I'll let you know the outcome as soon as I hear anthing back.

Recorded delivery first thing tomorrow morning.

Thanks
Scrapper Coco

Hi CitizenB

Sorry to be a pain in the butt.

When you mentioned it might fall under CCA1974, should I send a normal CCA request? as i didn't think current account fell into this remit?

Confused? YES I am

Thanks
Scrapper Coco

Originally Posted by Scrapper

Hi CitizenB

Sorry to be a pain in the butt.

When you mentioned it might fall under CCA1974, should I send a normal CCA request? as i didn't think current account fell into this remit?

Confused? YES I am

Thanks
Scrapper Coco

The current account wont, but the overdraft should be covered. I would imagine that the insurance would have some kind of contract

Morning

Well I got the response I thought I'd get.

Basically it's my responsibility to check my statements and I should tell them as soon as possible if something appears to be wrong etc etc

Firstly I did tell them in a letter that I didn't require these products so I assume it is their responsibility to act on my instructions.

Secondly I didn't check my statements for over a year as the OD was being paid by the insurance and I got confirmation every month of what was being paid in so there was no need to check my statements as I didn't realise there was anything being taken out apart from the interest on the OD. I only checked once the insurance stopped and they terminated my account.

Am I right in thinking that if I bring anything to their attention within a 6 year period they have to investigate it?

Is there another letter I can send them or shall I just make amendments to the letter I sent highlighting the above and they have taken the money unlawfully?

Thanks
Scrapper Coco