Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)



Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
923 Finchley Road
London
NW11 7PE
+ Reply to Thread
Results 1 to 4 of 4
  1. 3rd March 2009 12:29 #1
    songwriter81 songwriter81 is offline
    Basic Account Holder
    Help the CAG!!
    Download our toolbar         songwriter81 Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Mar 2009
    Posts
    3

    Default 42" broken TV. Comet won't give it back!

    Long story but I will bulletpoint it

    TV went wrong within first year- phoned for repair
    Engineer saw issue and sent it for a service repair
    21 days - nothing. (Still waiting Sir)
    On the 24th day, we cant find anything wrong with is BUT we are replacing two parts, Sir. (?!?!)
    25 - It will be repaired today.
    27 - Sorry. It will be repaired today.
    28 days - Sorry. It will be repaired today. We have got the parts.
    Today is 31 days and I've been told - Sorry Sir, they part has now been recieved and will be repaired within 2 days.

    Lies, spin and more lies.

    I've quoted SOGAicon to say that it has now passed reasonable amount of time and each time, they have refused to replace it or give me a date to expect my TV back. 33-35 days is surely too long.

    I have been instore, wrote to them, phoned and emailed.

    All i want is a TV.

    Any advice please?

    Reply With Quote Reply With Quote
  2. 3rd March 2009 12:52 #2
    BankFodder BankFodder is offline
    Site Team The Consumer Action Group BankFodder has disabled reputation BankFodder's Avatar

    Follow Real_CAG on Twitter

    Cagger since
    Jan 2006
    I am in
    Please consider making a donation if we have helped you. Thanks
    Posts
    14,872
    Blog Entries
    11

    Default Re: 42" broken TV. Comet won't give it back!

    Yes. Send a letter giving them 7 days or you will refuse to accept the TV even if it is repaired and you will sue for the price of a new one.

    Do not bother to do this if you are just bluffing.

    In theory, you would only be able to sue them for the price of a similar used one - but go for the replacement price and see what happens.

    Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential.
    Please include a link to the post you want me to look at. If you have received a defence, contact me.
    Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
    Reply With Quote Reply With Quote
  3. 3rd March 2009 13:02 #3
    songwriter81 songwriter81 is offline
    Basic Account Holder
    Help the CAG!!
    Download our toolbar         songwriter81 Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Mar 2009
    Posts
    3

    Default Re: 42" broken TV. Comet won't give it back!

    Quote Originally Posted by BankFodder View Post
    Yes. Send a letter giving them 7 days or you will refuse to accept the TV even if it is repaired and you will sue for the price of a new one.

    Do not bother to do this if you are just bluffing.

    In theory, you would only be able to sue them for the price of a similar used one - but go for the replacement price and see what happens.
    Thanks for getting back to me.

    On what grounds can I sue?

    Is there any template letter available here?

    Reply With Quote Reply With Quote
  4. 11th March 2009 13:24 #4
    songwriter81 songwriter81 is offline
    Basic Account Holder
    Help the CAG!!
    Download our toolbar         songwriter81 Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Mar 2009
    Posts
    3

    Default Re: 42" broken TV. Comet won't give it back!

    New development.

    They fixed it and say it would be back tomorrow. No-one turned up after being told TWICE it would.

    FED UP.

    Reply With Quote Reply With Quote
« Previous Thread | Next Thread »

Browsealoud Video Tour



Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE