Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
    Basic Account Holder mewkitten Novitiate



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    Cagger since : Mar 2009
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    Red face Council work done badly, any advice?

    Hi all, I am searching for some advice on the following. A branch of our local council planned and funded some work under a grant for us. This was partially a grant for our daughter who has disabilities and partially a 'disrepair' grant. The department planned stairs by drawing these and gave them to builders whom they had employed to carry out the work. The department advised they were liaising with the building regs department. We were on holidayicon through most of the big work so didn't have anything to do with it at all really. Following completion, the department who had managed and funded the project came and said they were happy with the work. They advised us on the rest of the work (we planned to complete a room in the attic) and speaking to building regs (we had already put an application in), and how to go about the actual building and materials etc.

    We asked the building regs department to visit and advise us of completing our attic conversion (the grant had paid for the stairs to the attic). The building regs have said the stairs are not good enough and have to come out and be rebuilt, they said there has been no liaising from the department who had carried out the work. The building regs man said that the problem is not our responsibiity, and emailed saying he wanted to set up a meeting with the builder and the person from the council department who had managed the project. This however, was at the beginning of January, and we have heard very little since, despite leaving messages and emailing.
    What are our time limits for doing something legal about this, I am not sure what law it comes under. The work would be worth around 4,500 ish, and we have had a new carpet put in on the stairs (prior to finding out the stairs were wrong).
    Obviously we don't really want it to come to this as it will take a lot of time etc, any advice would be appreciated.


  2. #2
    Royalties Account Holder Rooster-UK Authoritative Rooster-UK Authoritative Rooster-UK Authoritative Rooster-UK Authoritative Rooster-UK Authoritative Rooster-UK Authoritative Rooster-UK Authoritative Rooster-UK Authoritative Rooster-UK Authoritative Rooster-UK Authoritative Rooster-UK Authoritative Rooster-UK's Avatar



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    Default Re: Council work done badly, any advice?

    Councils and other offical bodies seem to make haste.....very slowly.
    You may have to get them used to the sound of your voice.
    Ring them today, Ring them tomorrow, Ring them the day after.......
    Keep them focused on the problem. It's all too easy to park a problem on the back-burner then forget about it.

    Regards, Rooster.


  3. #3
    Basic Account Holder suzanne jones Novitiate



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    Default Re: Council work done badly, any advice?

    Threats to go to the local papers usually works!!


  4. #4
    Basic Account Holder mewkitten Novitiate



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    Cagger since : Mar 2009
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    Default Re: Council work done badly, any advice?

    Thanks for your speedy responses, I agree, snails pace with all LA's.....does anyone know the legal timescale for bringing legal action against them? We're just a bit jumpy as everyone involved has 'gone underground' and are wondering if this is because there is some time limit we have to do something about the situation.


  5. #5
    Royalties Account Holder Rooster-UK Authoritative Rooster-UK Authoritative Rooster-UK Authoritative Rooster-UK Authoritative Rooster-UK Authoritative Rooster-UK Authoritative Rooster-UK Authoritative Rooster-UK Authoritative Rooster-UK Authoritative Rooster-UK Authoritative Rooster-UK Authoritative Rooster-UK's Avatar



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    Default Re: Council work done badly, any advice?

    Write a letter of complaint to the council and send it recorded delivery.
    You then have your complaint made within any time-limits that may apply.


  6. #6
    Basic Account Holder suzanne jones Novitiate



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    Default Re: Council work done badly, any advice?

    Hi, how are you getting on, I had a similar problem and sent a letter recorded delivery, but I would suggest that you, if you haven't already done so, seek advise from the CAB office. They have their own solicitors, who will give you all the advise you need and sometimes if they will act on your behalf.



Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
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