Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
hi,
i am looking for some advice. i have an acer laptop which i bought from currys last year, i have 5 months left of the warrenty. however i have now send the laptop back for repair 2 times for the same thing. what i was wondering is. does there come a point where i can say 'enough is enough' i would like the whole laptop replaced as my period of warrenty runs out and the problem is still on going? where do i stand as far a rights are concerned? cheers overandout.
Well under DSGi's own policy, they can only send an item off for repair 3 times before they must replace it.
Although if the fault is exactly the same, you could argue that the fault has persisted for longer than 28 days from collection and has not been repaired so you'd like them to write the laptop off and issue you vouchers for a new one. Under the 28 day repair or replace rule.
I work for DSGi plc
(aka currys, pcworld, dixons)
Anything said by me, are not the opinions of CAG and are mine alone. I have nothing to do with the legal system in any way, the majority of my information will reflect a common sense approach.
So please seek advice from a professional if in any doubt.
hi there, thanks for the advice. i have had to send my laptop off to the tec guys for the second time now for the same 2 problems as before!!! i am going to be drafting a letter to the manager of the store and explace to him the problem si have had with the laptop and the fact that i beleve that the faults will be ongoing even after the warrenty runs out. i stated that it was not fit for purpose and not of a satisfactory quality, this being covered my the sale of good act 1979. just want to know if anyone else has had any luck in this kind of situation? cheers overandout
The Recent Acer Laptops are really bad, They are very cheaply made. I dont like fixing them because you know they will keep coming back.
Goodluck & I hope you do get you're refund or a product which is better.
its an acer aspire 5920g. bought for £599 in july last year. cant see anything on the internet that says about the problem, and my friend has got the same one and he hasnt had any problems...think i am just unlucky!!
Its the replacement parts ACER supply us to repair it. Its sometimes not uncommon to fit about 3 mainboards before coming across one that works properly.
Acer Laptop
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