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Hi I am reclaiming charges from OUTFIT store card and have had an offer of the difference between £12 & a number of £18 charges. GE Money are handling this query and state:
"GE Money has reviewed the OFT's publication of its findings into default fee charges along with our own cost base. Our view remains that we are entitled to charge these fees. This is consistent with the OFT's view. The OFT ruling deemed that a £12 fee would be a reasonable charge for costs incurred as a result of breaching the terms and conditions of your credit agreement. Our charging structure now supports this ruling. GE Money will only refund the proportion of charges that our customers have incurred that exceed £12"
They are now suggesting i refer the matter to the fos.
Was this your prelim or lba? If prelim, you can send LBA and state that they are LYING about what the OFT's report said: It did NOT say that a £12 fee would be a reasonable charge, quite the opposite in fact: http://www.oft.gov.uk/shared_oft/rep...ts/oft842a.pdf
We are not suggesting that default fees should be set at £12, and a court will certainly not consider that a default fee is fair just because it is below the threshold.
Or just sue their backside and don't forget the interest.
Apologies to people who I was in the process of helping, I may be gone some time.
Was this your prelim or lba? If prelim, you can send LBA and state that they are LYING about what the OFT's report said: It did NOT say that a £12 fee would be a reasonable charge, quite the opposite in fact: http://www.oft.gov.uk/shared_oft/rep...ts/oft842a.pdf
Or just sue their backside and don't forget the interest.
Hi,
Very interesting reply, thank you. My last letter was a 'final demand' so the next stage would be via a court claim.
I am about to issue court proceedings against G E Money after starting a claim with them last year, I got a bit sidetracked with other claims and am just getting back to it.
I got the same reply as you, that their £12 fees are reasonable and they would only refund the ones that exceed £12.
So its on to court I go Can I ask? Did you file your claim via MCOL or by your local court. I am worried that MCOL will put it on hold along with the bank claims. Its been a long time since I've had to do this.
I am about to issue court proceedings against G E Money after starting a claim with them last year, I got a bit sidetracked with other claims and am just getting back to it.
I got the same reply as you, that their £12 fees are reasonable and they would only refund the ones that exceed £12.
So its on to court I go Can I ask? Did you file your claim via MCOL or by your local court. I am worried that MCOL will put it on hold along with the bank claims. Its been a long time since I've had to do this.
Well done
Penny
Hi there,
Thank You for your kind words. I issued a MCOL. It it's a store card not a prob. Go get em do not fear ... Send me a private message and i'll give you my template with detail. Good luck
OUTFIT Store Card (GE Money)***WON***
of your credit agreement. Our charging structure now supports this ruling. GE Money will only refund the proportion of charges that our customers have incurred that exceed £12"
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Originally Posted by Bookworm
Can I ask? Did you file your claim via MCOL or by your local court. I am worried that MCOL will put it on hold along with the bank claims. Its been a long time since I've had to do this.