HI,

I'm not sure where this thread should be but, to date, you've all been good at helping move my misplaced threads/posts to their correct siting.

I remember reading on CAGicon of how we can charge banks, or any business, £10 per hour for time taken dealing with disputes with them especially letter writing. I have spent a number of hours compiling letters and typing them out for a friend who has a dispute with Lloydsicon and Airmiles because of a faulty link used in an offer to which they applied: the offer concerned both companies.

As far as I remember, the £10 charge has been authorised by the OFT (I could well be wrong, as those of you who remember me, will understand).

Can anyone give me any further information on this matter along with a little direction as to how the charge should be presented?