Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
This is Mrs Baldylocks here, hijacking OHs account for a bit of advice - hope that's ok
Towards the end of November I ordered a DVD boxset from CD Wow as a Xmas pressie for a friend. It still hadn't arrived by the weekend before Xmas, so I sent an email to CD Wow cancelling the order and went and bought a copy from HMV instead.
Of course the CD wow boxset duly turned up 2 days later, so I emailed again and explained it had arrived too late, so I wanted to return it. CD Wow sent me a form and return envelope, and I sent the parcel off to them on 31 December - I have a proof of postage.
Since then I have heard nothing, and no money has been refunded - it is over £30, which is a lot to us.
Would someone be kind enough to advise me on how best to proceed to get my money back - I am not sure of my rights or their obligations, so any pointers in the right direction would be most appreciated
As with all of these companies they take your money instantly and then really drag their heels when it comes to refunds. I would email them and remind them you are still waiting a refund and ask them when you can expect it.
It's a Hong Kong company so you took a risk to start with, but as the package was delivered, it could be a legitimate error, so contact them in the first instance and enquire about the non receipt of funds.
The domain is registered in Australia with links to Sweden. There's no address anywhere, so good luck.
Thank you both for your quick replys - I guess there is always a bit of a risk with a non UK based company, but they have been trading for some years and I haven't had any problems before - I guess you live and learn
CD Wow - returned product but no refund
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Re: CD Wow - returned product but no refund
