Thread: welcome finance farce

have been helping sis in law with her miss sold PPI
send letter to compliance stating self employed ,was not aware she had the policy etc asked for removal.

ppi is included and also acceptance fee.
she took out a 2k loan fell behind and re wrote it to reduce the monthly payment/extent terms
second loan has ppi added.
total to pay 128 monthly x48....over 6 grand payback.
she rang head office and asked for details of the first loan(to see if that had ppi on)
they said the would send it out,yesterday she recieved a pile of papers for the second loan only..

one paper states dob of sis first insured,,AND DOB OF second person?
it is her own loan and no other person involved?
no idea what to do about this now is it worth doing SAR

agreement is only in her name,ppi and acceptance fee have been added,i think it is unenforcable.have told her not to pay this month untill we get a reply about ppi,and decide what to do about the second dob.

any help at all ,am out of my depth here

Hi sam
Well done for help sis in law.
Def send SAR include £10 postal order and send it recorded so you can track it (keep the reciepts safe) Just adapt SAR to suit.

Your address

Their Address

Date

DATA PROTECTION ACT 1998
Subject access request


Dear Sir/Madam
Your name: xxxxxx
Account No/ No’s



I understand that you currently hold details of my personal and financial information within your internal record systems with regard to personal loan accounts And or credit cards

Please supply me with a complete list of transaction and charges relating to my history with your organization, INCLUDING Loans and or credit cards, payment protection insurance and other products. Alternatively a complete set of statements for the accounts or associated accounts is acceptable. I would be grateful if you would provide the following for ALL accounts or associated accounts I have held with your organization:

-Full copies of all contracts which you believe exist or have existed between myself and your organization, including true copies of any documents you hold in support of the same.

- A complete list of all transactions or statements relating to ALL of my Loan Accounts and or credit card with your organization.

-Copies of all documents which include any of my personal information including copies of any contacts or invoices, emails or computer records containing my personal information, or any records which pertain to this information.

-Full copies or transcripts of any correspondence in postal, email or any other format which you have entered into with any individual, organization or third party which contains my personal or financial, or which pertains to me.

- Where any previous information or records held have been deleted or disposed of, the methods used to do so, including dates, certificates or references confirming details of destruction. Where you are unable to provide such certificates, please provide a declaration, signed by an authorised officer of your company, confirming the dates and methods of destruction of this data.

-Full hard copy print outs of my personal or financial information, held in a digital, magnetic or any other format which is held in any archives, backups or other storage devices / locations.

I enclose a cheque in the sum of £10 to cover your fee.

IF YOU UNABLE TO DEAL WITH THIS REQUEST, YOU SHOULD IMMEDIATELY FORWARD IT TO THE PERSON WITHIN YOUR ORGANISATION RESPONSIBLE FOR DATA PROCECTION.

I look forward to hearing from you in the first instance of receipt.

Yours faithfully


Your name

Sign your signature and put a line through it so you will know if you see it again You never know

They have 40days to comply under the Data Protection Act, but do be nice and allow some time for postage. Which should always be by recorded delivery, so you can prove that they did receive it.


AL

hi thanks for reply.
as wf did not send details of first loan,we sent for a copy of her credit file to see start date/end date/ext.
it has arrived today
both loans showing....both loans state joint loan

first loan was 2k should pay 141 month x 24 months(total payable 3384) she payed 6 months of this..re wrote it new loan 128 month x48 (balance left and PPI and acceptance fee on this loan total 6144..she has payed this for 14 months

total payed so far 2638 for 2k loan
34 payments left will total another 4352
so at the end 6990 for 2k

think we need SAR NOW

on credit file 1st loan says 141 month x 36 months NOT 24

2nd re wrote loan starts at 4230 plus ppi and fee

cock up beyond belief..am tempted to tell her to call them and state she will not pay another penny,

if she borrowed 2k and should pay back 3384 minus 846 should the second loan(start at 2538 not 4230 .....2538 plus the extra 12 monthly payments incorrect terms on 1st loan 141x12 is 1692 total,,,4230

nothing at all adds up
and the surposed ppi(direct group)say they dont have a policy for her contact wf.
so who has been payed the 1300 ?

thanks to john for pm
very helpfull