Thread: Can my parents claim back their PPI?

My parents took out a loan based on their joint back account so were told both signatures were needed. They bought PPI because it was a loan for a sizeable amount (approx 15k). They were told that under the PPI they were both covered when they applied for it (this was verbally done by the person making out the application - they asked if it was both of them covered and they said yes). My mother lost her job after a car crash meant she couldn't work for a fair while, and the company she worked for fired her for it. They thought they'd be covered by the PPI but when they applied for cover from it they said they were only covered if my DAD left work as he was the only one covered under the PPI. They definitely both signed the loan application, and they are almost positive they both signed the PPI section as they were told both signatures had to be on there. Would they be able to claim back the PPI on this? They have been unable to catch up since the problems with my mum being fired, and Lloyds keep phoning them once a week at the moment asking for money which they cannot afford. Due to her job loss they are struggling with basics like rent, but are paying Lloyds a fiver a month, but Lloyds are still hassling them, so any help that can be given to them would make their lives much more bearable. I've never had PPI because of an ongoing disability, so no idea how to proceed with this.

Many thanks.

I've read around a bit, and after looking at the Which guide to whether PPI was mis sold to them, I think it may have. They weren't told that they would be paying interest on the PPI that they had lumped onto the loan at the beginning of the agreement.

The loan was taken out over 7 years, and they were never told that their PPI would cover them for only 5 years (it may be for the 7 years, but will see what is on the documents once they arrive).

I THINK the correct approach is to carry out a full SAR to the bank in the first instance.

Once I've done that I will update on what they are sent.

Originally Posted by thekat1979

I've read around a bit, and after looking at the Which guide to whether PPI was mis sold to them, I think it may have. They weren't told that they would be paying interest on the PPI that they had lumped onto the loan at the beginning of the agreement.

The loan was taken out over 7 years, and they were never told that their PPI would cover them for only 5 years (it may be for the 7 years, but will see what is on the documents once they arrive).

I THINK the correct approach is to carry out a full SAR to the bank in the first instance.

Once I've done that I will update on what they are sent.

Hello thekat,

It is amaziing what information you can find around the site and yes indeed you are correct.

Get your SAR sent off, remember to send it recorded delivery and check on the royal mail track and trace section to ensure they received it and start the clock ticking.

When it comes let us know and if we can assist you