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In may 2004 we took a loan out with first plus...in may we are due to recieve about £14,000 back ...
we were never told the PPI was paid for the whole term of the loan and the policy was only for the first 5 years ! i have all my paperwork and ther is nothing on it at all about paying it over the 20 yrs...
I belive we were miss sold the policy by a pushy sales man!
Do we wait till aprill when we can apply for the money and then apply for miss sold ppi or start it asap...the ppi is £126 a month.
the ppi was only in my husbands name even tho it was a joint loan...
Have i got good grounds for claiming a mis sold policy......thanx
In my opinion yes you have a case for claiming to have been mis-sold. I am no expert but maybe those that are experts maybe busy at the moment. You will get a reply be patient. With regatds to your question about whether to claim now or later I don't think it makes to much difference but as May is fast approaching you could get your £14k quixker than you will get your mis-selling claim sorted out. Again wait for one of the experts or read through some of the threads and advice section.
Good luck they like to delay as much as possible.
n may we too are supposed to have the 5 yr cash back £14000.
what are are chances we have been in arears within the past 5 yrs and are paying xtra on payments to cover it.
is it a lost cause and should i go straight to miss selling proceedure.
will it go against us if we try to claim it ?
If i wait and try to get some of my saving plan ! as it was described to me by a very pushy sales man who came to our home.
what is the point of sending a SAR request as the man came to our home via first plus .
i have all my original paper work.
just worried if we ask for it we will void a miss selling case
totally fed up and confused
Tomorrow i am sending my first letter off to Firstplus .....how do i prove what the salesman said when he came to our house ? he told us Firstplus favour customers who take ou their PPI ! and it will speed up our loan...all this without explaining the first 5 yrs only bit and paying for it over 20 yrs!!
He was very insistant we take it out
Today i sent my first letter off to firstplus ! recorded delivery of course.
miss selling reason being the usual....
5 yr policy costing me nearly £30,000 yet only valid for 5yrs....
very pushy sales man who never explained this at all and said it would help my loan go through quicker & easier....bet he got a nice big commission!
Wish me luck.....how long do they take to reply any one know !
I know its early days but i feel a bit better now knowing i have done some thing about it !
When I first decided to complain I used a third party company and F+ got back to them in 2 weeks with a letter to confirm that they were investigating and then about another 2 weeks to say that the PPI was not mi-sold. I am now handling it myself as the third party wanted to send it to a no win no fee laywer as the claim is too big for small calim court. I looked at the arangemnt with the legal firm and it all looked too complaicated so I'll do it myself.
Good luck and kee us posted - I sent my complaint on Friday. I also requested SAR on friday in a seperate envelope - may as well keep them busy eh
Tomorrow i am sending my first letter off to Firstplus .....how do i prove what the salesman said when he came to our house ? he told us Firstplus favour customers who take ou their ppi ! and it will speed up our loan...all this without explaining the first 5 yrs only bit and paying for it over 20 yrs!!
He was very insistant we take it out
You use the red highligted text and throw it back at them. It is not up to you to prove mis-selling it is up to them to prove the sales were legal. We now all know of course that the majority of PPI sales were not legal and did not follow the requirements of the consumer/customer to the point where PPI selling is to cease by order of the FSA and ICO.
The way to start a claim is to issue a Subject access request in line with the Data Protection Act 1998. There is a statutory fee of £10.00 payable with the request. You can insist on getting every little bit of data applicable to you as a data subject. That would include any agreement in force, any old loan agreements with all of the details, together with terms and conditions of the agreement and statements of the account and any recording of telephone conversations or transcripts of those conversations and also and digital, magnetic, paper, microfische (microfilm) or any other records on any other media applicable to you.
Make them work hard for the £10.00 and if you are not happy with the response, bang in a complaint to the Information Commissioners Office for non compliance.
For too long the financial institutions have been fobbing off potential claimants. Now is the time to get your money back
aa
I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner. ------------------------------------------------
Bank charge successes:
Halifax - Full settlement incl interest.
HSBC - Settlement, goodwill no admission of liability about 75% of claim.
RBS - Settlement, goodwill no admission of liability about 70% of claim.
2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did
PPI Successes
PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.
2 claims settled in full with LV without FOS involvement.
2 claims settled in full with HSBC without FOS involvement
PPI Claims ongoing with:
Cap one Now with the FOS
Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.
LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc
Please do not PM me for advice as it may be sometime before I can respond.
Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.
we took the loan & PPI out in may 2004 does this go against us as i keep reading that it was all different then and not so regulated ?
There is a time limit however, you can claim back beyond 6 years if you have only become aware of the PPI mis-selling issue. I my own case I managaged to claim back to 1997.
It may not have been so regulated as now (question mark here as there are now grumblings about how well regulated the banks were to get to the current financial crisis).
My main point is follow the route of claiming starting with a SAR and see what turns up. You could be surprised to see you have a sound case to claim.
aa
I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner. ------------------------------------------------
Bank charge successes:
Halifax - Full settlement incl interest.
HSBC - Settlement, goodwill no admission of liability about 75% of claim.
RBS - Settlement, goodwill no admission of liability about 70% of claim.
2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did
PPI Successes
PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.
2 claims settled in full with LV without FOS involvement.
2 claims settled in full with HSBC without FOS involvement
PPI Claims ongoing with:
Cap one Now with the FOS
Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.
LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc
Please do not PM me for advice as it may be sometime before I can respond.
Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.
Recieved my reply from Firstplus regaurding my PPI complaint this is what it says....
Unfortunately as the insurance policy was actually sold to you by Norton finance ltd Firstplus is not privy to the sales calls and as such are not in a position to investigate whether the policy was sold in line with FSA guidelines on suitability.
I have passed your letter to Sally Gent,the compliance manager @ Norton today....
and finally if you needto speak to me ring.........Russel Green..
There were no sales calls as the man came to our house.....I dont have any paperwork in Norton Finance at all ! all in First plus paperwork....
SARN also went to first plus....was it a waste of time should it have gone to norton.....who i might add i had no idea it was them i was dealing with !!!
Totally confused...what do i do...how can i know he really sent the letter off do i now ring norton or what !!!!
First Plus are passing the buck as per usual they sold it to you they are responsible.
You can ring norton to find out but i have a feeling they will pass you back to First Plus.
Firstplus is not privy to the sales calls and as such are not in a position to investigate whether the policy was sold in line with FSA guidelines on suitability.
The above quote is a load of balls If that was the case why did they sell it to you in the first place.
Thanks....do i now do another letter to firstplus saying i want them to look again at my case?
Still waiting for my SAR to come back from them !
do i word it that my loan/agreement is with fp so they are responsible !
I am going to fight this all the way !
FIRST PLUS....advice please
was paid for the whole term of the loan and the policy was only for the first 5 years ! i have all my paperwork and ther is nothing on it at all about paying it over the 20 yrs...
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to see you have a sound case to claim.
