Thread: Payment Protection Cover

Hi All,

Sorry, I'm having a hard time navigating this site. Before I go into detail about my problem, is this forum for PPC's or just Car/home insurance etc?

Thanks,
Paul

Thanks Rooster, Sorry I should have looked harder.

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I hope somebody can help me with this. I have had a Lloyds TSB credit card for a number of years now and I've been paying for Payment protection cover. The problem is, when I signed up for the card and PPC I was claiming (and still am) Incapacity Benefit and taking painkillers, which made me get confused easily.

Now, last week Lloyds sent me a letter and a PPC policy document. The letter said that as of the 1 April 2009, there would be some changes to the policy. When I was looking through the booklet, I found a section called 'Are you eligible for this policy' and found that I'm not because I claim Incapacity Benefit!

The bank knew my circumstances and what I was claiming at the time I took out the card + PPC and nothing has changed. Would I be able to claim back the money I've been paying over the years? The policy was obviously miss-sold.

I’m no longer on the painkillers but they’ve caused quite a bit of damage as I still get confused and I find it hard to take-in and retain information.

Can anybody offer any advice on what to do?

Thanks,
Paul

Hiya Buster,

Welcome to the PPI forum im also on incapacity benefit and have a claim with the CO-OP Bank for just under £29,000 on 9 loans ive had over a 15 yr period my claim is now in the hands of the fos as we reached deadlock.

Now your first step is to arm yourself with all the information first to do this you will need to send an S.A.R letter to lloydstsb.

This will get you copies of all statements,credit agreement telephone recordings notes on file etc.

I will post a link to a template letter below as this is a request under the data protection act it will take 40+2 days they are allowed this time to do a search it will also cost you £10 as that is a statutory fee they can charge legally.

http://www.consumeractiongroup.co.uk...5-sar-ppi.html

Ok that's the link above just edit to suit your needs send it off recorded delivery enclosing the fee and get a postal receipt.

Mark on a calender the day you sent it and work out the day you should get a reply by.

If you need to know anything else regarding this just post here and someone will be along.

Regards

Pompeyfaith

Oh the address you need to use is :

Lloyds TSB Bank PLC
Compliance Dept.
Mountbatten House
Military Road
Chatham
ME4 4JF

Tel: 01634 834 207
Also try: 01634 829 222

Address the letter to the data controller

Hi Pompeyfaith,

Many thanks for your help and advice! I'll get the letter sorted now and get it sent off first thing Monday.

I see from your sig that you have a few battles going on at the moment, I wish you the very best of luck with them.

Thanks again,
Paul

Hiya Buster i do indeed although im only working on two of them at the moment the co-op which is with the financial Ombudsman service and MBNA which is in court for trial in 2 weeks the others have not been harassing me so they can wait while i deal with these two.

Anyway good luck soon as you get the info post here then we will take it a stage further for you.

Regards

Pompeyfaith

Hiya Buster,

Sorry to hear about your illness i hope you feel better now.

Right so you need to count down 40 days from the 16th May then as to you card denial I am unable to answer that question as I've never been a lloydstsb customer but I suggest you go to the Lloyds forum and ask that question in there.

Link below to Lloyds Forum

Lloyds Bank - The Consumer Forums

You can indeed cancel the PPC now as that will reduce your bill each month.

I would cancel it via a letter though as Ive found in the past telephone instructions do not always get carried though.

Regards

PF

Thanks PF,

I’ve marked it off on the calendar and also set the date as an alarm on my phone in case I forget. I have a feeling this is going to be a very long and difficult battle with them.

Thanks for the link; I’ll check out the Lloyds forum in a second. I just thought it were a little strange as it had never happened before.

As for the ppc, I’ll send a recorded letter off tomorrow to cancel it.

Thanks again for all your help.

Hi guys,

I’ve just received a large package with my SAR details. The cover note says they are still waiting on some information from the card services dept, which will be forwarded ASAP.

It also says ‘ The majority of contracts we hold between the Bank and our customers are not held in relevant filing systems and are therefore not subject to the right of subject under the Data Protection act.’ It goes on to say ‘ Your entitlement under the Act is to your personal data rather than photocopies of all documents.’ Surly all data they hold on me, irrespective of what filing system they are in is covered?

Anyway, I think I have what I need. I’ve taken a quick look through all the paper work and found a ‘Classic direct acceptance form and agreement’ for my credit card. I do not remember ever seeing this document before and all the info that is supposed to be filled out by me (name, address, DOB, annual income etc) isn’t my handwriting, my signature is there thought but the date next to it isn’t my handwriting either . The interesting thing is, the No box next to the do you want payment protection cover is ticked!

So I didn’t request the PPC but they added it on anyway. Can anybody tell me what I need to do now?

Hey dx100uk,

Thanks for your reply. Sorry to be a pain, can you point me in the right direction for the PPI calculator? Is it the sticky ‘Download PPI Calculator HERE (Single Premium PPI)’? I’ve looked at that but it’s for loans and I can’t make head nor tail of it.

I’ve gone through the statements they’ve sent me but they only start on the 19th May 03 and the agreement was ‘signed’ on the 26th October 02. From the statements I have, I’ve worked out the total ppi paid. Are there any letter templates I can use to send my claim to Lloyds?

Thanks for any help you can offer.

Thanks Alan, I’ve started editing the simple excel spreadsheet.

Can I just check that I’m doing it correctly? The default entries are for bank charges, do I simply enter each month’s PPI charge into the list and get an 8% APR interest amount for each month? And, is it 8% I should be asking for, as I’ve been reading some threads and all the talk about compound, statutory and contractual interest has got my head spinning.

Thanks again,
Paul