Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Bought a new Ford Focus coupe cabriolet in March 98
In november 08 the car broke down, due to electric problems, car would just lose all electrics etc and engine warning ligth would come on.
It went into the garage a total of 7 times and we were without the car for nearly 3 months as each fix they tried didnt work.
During this time we requested a hire car but Ford didnt give us one, the garage only has one coutesy car and it was never available.
We repeatedly requested that they replace the car but they again they declined this
Finally last week they seem to have found out what was wrong, a faulty electrical connection box.
I really want to see if anyone feels we are entitled to compensation?
I personally feel that the ford mechanics should have be able to correct the fault sooner, they were obsessed with only replacing the parts which their computer told them were faulty even though it was obvious to us that the electrical problem was causing faulty fault codes to appear, for example they replaced the throttle pedal sensor, when I asked how a throttle sensor would cause the whole dash to go, the service guy said, it wouldnt and shrugged his shoulders.
Ive read a bit of the supply of goods act and it states all repairs must be done in a reasonable period of time without causing considerable incovenience, now I feel that not having a car for most of the 3 months it was faulty is major inconvenience.
I also feel that ford should have replaced the car sooner or at the very least done more to keep us on the road.
We are also now left with a car with an incorrect reading dashboard (as it was replaced and they couldnt get the dash to read the old mileage) so when it come to sell the vehicle its going to be awkward to explain.
Ive asked ford for compensation and was simple told "we dont do compensation" and the car was dealt with in accordance with the warranty.
Its really annoyed me the way they treated us ( a ford customer for 30 years) and I certainltly wouldnt buy another!
Have you paid for any of this work to be done and for any of the parts?
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eCar Insurance overpayment - £325
Settled in full - 15/09/08 NatWest Student A/C bank charges - £260
Settled under hardship scheme - 08/06/09 Natwest Business A/C bank charges - £60
Settled in full as GOGW - 20/04/09 Santander Consumer Finance late payment fees - £60
Part settled for £48 - 01/03/08 Peugeot Finance late payment fees - £50
Settled in full before county court hearing - 01/09/09 Peugeot Finance overpayment of £247
Settled in full - 01/12/08 Valley Leisure - complaint about collections agent
£160 part refund of gym membership in compensation - 01/02/09 HFC Bank - complaint about payment deducted from my account on wrong date
GOGW £10 - 01/05/09
You mean you did not have use of this new car for three months! then I would say you are entitled to compensation for your costs and inconvenience during this time.
Write to dealer explaining the deatils and giving details of your costs, hire car, alternative arrangements, costs in time tking it to and from garage etc. and give them 7 days to respond or you will commence proceedings to recover these costs. Copy to Ford HO etc.
Entitled to compensation?
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Business Studies BA(Hons) 2:1
