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Hi, we have o2 mobile broadband but i am a bit of a loss as to what to do now.
We have had this for a few months after being told the signal in our area is very good. We have always had problems with it, it seems to loose its connection after about half an hour but just lately its getting worse.
My hubby did phone the helpline and they said 'there isnt allot we can do because it must be the signal. The signal in your area is genrally good but there are some bad spots.'
What do i do now? ive got a product im paying £20 a month for that dosent work half of the time. We are under a contract so im assuming i cant cancel.
Please help me, where do i go from here? it seems im just stuck paying for something that dosent really work as i expected.
Hi There, You may be experiencing difficulty connecting because you don't have the updated firmware which was normally the case for any of the o2 USB Modems (model number MC930D) that were purchase pre November 2008. Click on this link below and try the firmware upgrade. Help - O2
One thing they don't take into consideration with the signal strenth is the building materials of your house. If it is an old building this may cause your lack of signal. Now most people who buy a dongle also have a phone with the same provider.. If that is the case look at your mobile for 3g signal, if that is good then I'd blame the dongle! Go into an o2 store and ask them to fix it.
Strong warning on o2 delivery promise of service. I started my broadband service with O2 after moving from SKY. From day 1 I had to raise calls to them that I am only receiving dial up speeds of 40kbps to 200kbps. They said I should be receiving 7meg. I have made in excess of 30 calls and have done numerous tests under their instructions. They are now telling me that they are aware of a Nationwide problem on their speed and they do not know when it will be resolved. 4 months later they tell me this. I asked for refund of my money for the service promise that I have not received and they say they will be not be refunding anything as I have received some service, even though it was a dial up speed! I asked if they could find out what their service delivery agreement for this failure is with BT, they said they did not have any!!!! I asked if they could give me the address for a complaint to their regulatory organisation, they said they do not know it. They also said this problem is universal to all ISP providers and there is no point for me to go to for example Virgin as they will have the same issue. Is this correct? I advised them that I had 2 mobile phones on monthly subscription with them and expected better treatment, they made no comments.
Any advice?
Strong warning on o2 delivery promise of service. I started my broadband service with O2 after moving from SKY. From day 1 I had to raise calls to them that I am only receiving dial up speeds of 40kbps to 200kbps. They said I should be receiving 7meg. I have made in excess of 30 calls and have done numerous tests under their instructions. They are now telling me that they are aware of a Nationwide problem on their speed and they do not know when it will be resolved. 4 months later they tell me this. I asked for refund of my money for the service promise that I have not received and they say they will be not be refunding anything as I have received some service, even though it was a dial up speed! I asked if they could find out what their service delivery agreement for this failure is with BT, they said they did not have any!!!! I asked if they could give me the address for a complaint to their regulatory organisation, they said they do not know it. They also said this problem is universal to all ISP providers and there is no point for me to go to for example Virgin as they will have the same issue. Is this correct? I advised them that I had 2 mobile phones on monthly subscription with them and expected better treatment, they made no comments.
If their customer suport don't help, put your complaint in writing. (always nice to have a paper trail.)
Write:- o2 Complaint Review Service
PO Box 116
Leeds
LS11 5DS
Email:- complaintreviewservice@o2 .com
In your letter, please include the
following information:
* Your name and address
* Your mobile number
* A daytime phone number
* Details of your complaint
* A suggestion of what you’d like o2 to
do to put things right
* Request if this cannot be done for a "Deadlock" letter to be sent straight out to yourself as you will escelate this complaint to Otelo.
If you do need to escelate this complaint, Contact Otelo
Write:-
Otelo
PO Box 730
Warrington
WA4 6WU
o2 mobile broadband
mobile broadband but i am a bit of a loss as to what to do now.
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