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We have several things from Brighthouse and we dont have OSC....
We got something else around 3 months ago and its never been right ... cough cough Acer .... My question is I just want them to take it back , I dont want a replacement and I dont want them to try and fix it , basically its junk to give so many problems in such little time.
They are saying I cant give it back , but I need to know if thats true or if theres anything I can do. Ive paid up to date on the other items I am just refusing to pay anymore for this piece of junk ...
if its faulty under the sales of goods act you can normally return something to the seller if it is faulty - I would imagine this is the smae with HP but i'n not 100% sure - call consumer direct they will tell you
The Supply of Goods (implied Terms) Act, which is the hire purchase version of the Sales of Goods Act, states that where you have issue with faulty items, you have a process to go through.
I believe that in the forst 28 days, you are entitled to return the item and be done with, if a problem occurs.
After this, you have to first give them reasonable opportunity to fix the problem. If they can't the next option is to replace it altogether, then you can ask for it to be returned and refunded. It is usually up to the supplier to decide which is the most viable of the latter 2 options.
I need someone with more in depth legal knowledge of the act to confirm this, but don't worry about not having OSC, you were wise not to have it and the law should be enough to help you on this one.
You say that you have only had the item 3 months? When did faults first occur and what was the outcome and what has happened since?
PJ
PlumberJon
UNUS VIR OBVIAM ORBIS TERRARUM
Are you being harrassed by a DCA or Brighthouse. Click the link for OFT Debt collection guidelines. Chances are, they could be in breach of some part of sections 2 or 3 or both!
The problems really started with it being minor after about 3 or 4 weeks of owning it , but as they didnt really pose a problem as it was only doing it around once a week we thought nothing of it, and now obviously the problem has gotten worse.
Dont know whether I'm right or wrong but Im just sick of this piece of junk and want it returned. I dont want a replacement or them to fix it as it would probably just have different problems in the future as there are plenty of people on here had problems with Acer equipment.
I have though paid and kept up to date with every other item I have from them , so am I right in guessing the only problem they could give me would be with the laptop. Or could they start to cause me problems with the other items too.
Ive rung head office and they have now put it in the hands of the regional manager to work out and get back to me.
The last time I had to get in touch with head office was when the store refused to have another item repaired as they said sorry you don't have OSC so get it fixed yourself. Head office then went over their head and had it repaired.
I do find the store manager has quite a bad attitude yet Ive never had a problem with Head Office.
From what I gather here, you're having too many problems with one item and I don't see how BH can say no, to you simply returning this item, whether the terms of your agreement state it or not.
I can recall many such incidents like this with TIME computers when I worked there. And people would just turn up at the store and give them back and tell us to deal with it, but they weren't paying anymore for it.
Considering you are an established customer, and you are not behind with any of your other agreements, then I think they should bend and allow you to return the item. I would recommend you contact with Head Office though, especially as you have found this is the only way to get things done in the past.
Let us know how you get on.
PJ
PlumberJon
UNUS VIR OBVIAM ORBIS TERRARUM
Are you being harrassed by a DCA or Brighthouse. Click the link for OFT Debt collection guidelines. Chances are, they could be in breach of some part of sections 2 or 3 or both!
Return Goods problem
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