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Here's an interesting one (hope I'm postng in the right place)
- I have a number of domains registered with a domain name registrar.
- Their domain maintenance system is buggy and frustrating.
- I wish to migrate my domains to a different registrar
- Most domain registrars let you move your domain elsewhere for free (after all it's YOUR domain and you've already paid for it - right?)
- This registrar wants to charge me £15 + vat per domain for a password so I can transfer my domains elsewhere.
- They call this an 'administration fee' and their website states
"Please note that all domain transfers away incur an administration fee of £15 +VAT to cancel your account."
- I find it very unlikely that it costs them £15 to cancel my account and I feel the charges are punitive in nature in response to them losing my business.
Seeing as they have warned you when you signed up and you have read and understood, the amount is irrelevent. There is a charge and you were aware so I see no way out.
- Most domain registrars let you move your domain elsewhere for free (after all it's YOUR domain and you've already paid for it - right?)
Are you confusing the registrar with the authoritative nameserver(s)? They're often the same, but they don't have to be. If your current company have crap DNS servers, you should be able to transfer DNS authority for domains to another hosting company. That'd let you use the other hosting company's control panel to manage your DNS. This should be free, and should be do-able from your current company's control panel. It's not the same as changing registrar
Seeing as they have warned you when you signed up and you have read and understood, the amount is irrelevent. There is a charge and you were aware so I see no way out.
The charge didn't exist when I first started using the company. They added it later...
Originally Posted by WebMaster
Are you confusing the registrar with the authoritative nameserver(s)? They're often the same, but they don't have to be. If your current company have crap DNS servers, you should be able to transfer DNS authority for domains to another hosting company. That'd let you use the other hosting company's control panel to manage your DNS. This should be free, and should be do-able from your current company's control panel. It's not the same as changing registrar
Hmmmm, true, but do you know of anyone who will let you use their DNS servers for free without having either paid them for hosting, or without using them as registrar?
Hmmmm, true, but do you know of anyone who will let you use their DNS servers for free without having either paid them for hosting, or without using them as registrar?
No, although there may be some (although they probably wouldn't be very good). What about your existing hosting company? (if it's not the registrar). Or what about somewhere like mydyndns. I'm sure they'd be cheaper than all those 15 quid transfer fees
As for hosting DNS even if they aren't the registrar, as far as I know lots of companies do that. In my case I buy my domains from Easily, then change the nameservers to 1and1's, and use 1and1's control panel (I have a machine with them obviously) to control my DNS
Just thinking about it, lots of comapnies in all sorts or roles will pay the fee if you sign up with them, so go ask the one your thinking of signing up with if they will pay your fee if you sign up with them.
Things to consider are that the domains are you property and upon completion of term of your paid service Easyspace are effectively holding you to ransom / locking you in.
The charge is excessive. Nominet only charge £10 for performing this on your behalf and that includes them corresponding with Easyspace.
Many other companies do not charge at all. After all, its only a case of changing the IPSTAG in Nominets database, which you still do yourself on Easyspace once they 'give' you access.
The T&Cs attempt to limit your recourse in law. Section 3.33.1 prejudices you to Scottish law. However, as I understand it, English law would precedent in respect of a UCTA and/or UTCCR claim, regardless of their Registered Address being in Glasgow.
When the T&Cs changed, were you notified?
It could be a get out. I could not find a reference but I am sure under consumer law they have to write to you and notify such changes, especially where charges are concerned. i.e. Their statement in the preamble that 'you' must keep up to date with T&Cs that 'they' can change them at any time is unfair. Are they expecting you to read through the entire T&Cs daily to see if they have changed.
Section 3.13 alludes to a 30 day notification by eMail, but this is clearly in contra to the preamble.
This represents another failure under UCTA in that the contract is not clear and/or written in Plain English.
I think you need some advice of those on here that have a good grasp of UCTA & UTCCR, to take this further. And a chat with the OFT and CAB.
If your looking for a decent company to host domains with I use heartinternet.co.uk and have never had a problem. I dont have webspace with them, only parked domains so I cant comment on webspace.
Punitive Domain Transfer Fees?
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Originally Posted by prelude2a
What TLDs are you dealing with and who is your current registrar?
