Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Capital One offer settlemenmt - edit - offer doubled, all repaid case won
Basic history
Capital One card, held for about 7 years, asked for refund PPI, got brush off from Ellie Renshaw, "sold properly, cooling off period blah blah"
Sent second letter stating not accepting this, threaten Ombudsman, point out they have produced no transcript of the phone conversation where it was sold, I had no recollection of ever asking for PPI and certainly didnt sign for it.
Got a letter offering £850 as a gesture of goodwill in Full and final settlement - according to them this is 50% of PPI plus 8% interest
7. Thinking of a Full & Final Settlement?Read Here
my views are my own...seek legal advice if ness
NEVER EVER - act on a private message asking you to visit another website, make contact 'off list' or by telephone
- alert the siteteam IMMEDIATELY by hitting the black warning triangle on any message - Particularly if this results in a request to pay a fee to help you.
rather than hittting to be my friend - hit the star
Re: Capital One offer settlemenmt - should I accept?
Originally Posted by saki69
Do I accept or fight on?
It has to be your decision.
But I strongly vote fight on. The maxim "never accept their 1st offer" is generally good advice.
Have they, in any way, addressed the point you raised about them having a recording of the telephone conversation? and when was the alleged call made? - (They probably haven't told you this, but you should know from your statements and or S.A.R. at least when they started deducting PPI premiums from your account).
The reason I ask is because it will give myself and other caggers and idea as to how long they retain recordings of telephone calls; and this in turn provides us with ammunition... because establishing that they have no recording, establishes that, at the very least, they are going to have evidential problems proving the substance of the call.
Gamekeeper turned Poacher.
Disclaimer:
My posts only contain general information and my opinion and they are provided on the sole basis that you will not rely on them. Nothing in them is, or should be considered as, legal advice.
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Re: Capital One offer settlemenmt - should I accept?
Originally Posted by skeptic
It has to be your decision.
But I strongly vote fight on. The maxim "never accept their 1st offer" is generally good advice.
Have they, in any way, addressed the point you raised about them having a recording of the telephone conversation? and when was the alleged call made? - (They probably haven't told you this, but you should know from your statements and or S.A.R. at least when they started deducting PPI premiums from your account).
The reason I ask is because it will give myself and other caggers and idea as to how long they retain recordings of telephone calls; and this in turn provides us with ammunition... because establishing that they have no recording, establishes that, at the very least, they are going to have evidential problems proving the substance of the call.
In their initial get lost letter they claimed the call was back in 2001 when the card was initially issued. I havent asked for a SAR yet, but will certainly ask them how they have calculated their "50% plus interest" figure.
Re: Capital One offer settlemenmt - should I accept?
I have had another look at this - the 50% plus 8% offer involves getting back half the charges and a simple 8% on top - never mind that the 8% is meant to be compunded isnt it, and they will have been charging me interest somewhere above 20% on this, so their "interest" on something thats been getting charged for 8 years or whatever amounts to what they would charge me in about 4 months
Capital One offer settlemenmt - edit - offer doubled, all repaid case won
card, held for about 7 years, asked for refund PPI
settlement - according to them this is 50% of PPI plus 8% interest
Reply With Quote
Originally Posted by saki69
