Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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  1. #1
    Basic Account Holder adam22982 Novitiate

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    Thumbs down perfect homes / bright house!!

    hi im new on this site but i have always been a reader of it! it is excellent in giving advice and helping vunerable people stand up for themselves.

    well I just thought id ask about perfect home another company like brighthouse! I am only asking about these as i have done alot of research ( just out of interesticon ) on brighthouse and how they treat people but not much comes up about perfect home considering they are vultures just like bright house!
    Its called Perfect home.

    If there is anybody out there who have had dealings with these then i would like to see some posts from you!

    they are looking to open another 75 stores so if there isnt one near you look out!!!

    look forward to hearing from you all

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  2. #2
    Site Team The Consumer Action Group MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030's Avatar

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    Default Re: perfect homes / bright house!!

    Welcome to the site.
    Its likely that Perfect home is affiliated to someone we already know !

    Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.
    Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.






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  3. #3
    Basic Account Holder plumberjon Informative plumberjon Informative plumberjon Informative plumberjon's Avatar

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    Default Re: perfect homes / bright house!!

    Sorry to pick hairs here, but last time I put a companies web site on here, trying to spill the beans, I was CAGBotted for displaying a link to a company as it was deemed to be an advert!!!

    That company was bayvicon. So why is Perfecthomes so different? Even though this is a recruitment ad. Perhaps they need to circulate it to all BH employees!!!

    PJ

    PlumberJon

    UNUS VIR OBVIAM ORBIS TERRARUM

    Are you being harrassed by a DCA or Brighthouse. Click the link for OFT Debt collection guidelines. Chances are, they could be in breach of some part of sections 2 or 3 or both!

    http://www.oft.gov.uk/shared_oft/bus...dit/oft664.pdf


    I just give advice, I can't do it for you though!!

    If you were helped, then please wiggle my scales, and you might get a wiggle back!!!
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  4. #4
    Site Team The Consumer Action Group MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030's Avatar

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    Default Re: perfect homes / bright house!!

    Sorry John I wasnt aware of that.
    Certainly I dont think it was me who Cagbotted you.
    The poster appears to be suggesting that Perfect home is like for like the same as BH.
    Without checking there can be no way to compare and so it would not be right to make any comparisons in absence of that.
    I will remove the live link.
    Feel free to talk of bayvicon -if there is any obvious connection then I cant see any problems.
    Its a continuous learning curve,and whilst links are generally moderated if they are advertising,if on the other hand they bear some input and importance to the discussion in hand then there can be discretion naturally.

    Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.
    Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.






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  5. #5
    Basic Account Holder plumberjon Informative plumberjon Informative plumberjon Informative plumberjon's Avatar

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    Default Re: perfect homes / bright house!!

    Like I said, not trying to picks hairs!!

    PH are a looming threat, and whatever happens to BH, someone will be waiting in the wings to take their place. Prospective and existing customers of ANY predatory lender are welcome on here, as is anyone who wants to be part of the movement to stop this business type.

    So bring it on!!

    PJ

    PlumberJon

    UNUS VIR OBVIAM ORBIS TERRARUM

    Are you being harrassed by a DCA or Brighthouse. Click the link for OFT Debt collection guidelines. Chances are, they could be in breach of some part of sections 2 or 3 or both!

    http://www.oft.gov.uk/shared_oft/bus...dit/oft664.pdf


    I just give advice, I can't do it for you though!!

    If you were helped, then please wiggle my scales, and you might get a wiggle back!!!
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  6. #6
    Site Team The Consumer Action Group MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030's Avatar

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    Default Re: perfect homes / bright house!!

    Actually John-I did find one thread with a rather familiar tone.

    http://www.consumeractiongroup.co.uk...=Perfect+homes


    The member also posted on this forum 3 times back in February (4th)

    Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.
    Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.






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  7. #7
    Basic Account Holder plumberjon Informative plumberjon Informative plumberjon Informative plumberjon's Avatar

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    Wink Re: perfect homes / bright house!!

    Quote Originally Posted by MARTIN3030 View Post
    Actually John-I did find one thread with a rather familiar tone.

    http://www.consumeractiongroup.co.uk...=Perfect+homes

    Why does this story sound so familiar I wonder???

    Answers on a postcard please!

    PJ

    PlumberJon

    UNUS VIR OBVIAM ORBIS TERRARUM

    Are you being harrassed by a DCA or Brighthouse. Click the link for OFT Debt collection guidelines. Chances are, they could be in breach of some part of sections 2 or 3 or both!

    http://www.oft.gov.uk/shared_oft/bus...dit/oft664.pdf


    I just give advice, I can't do it for you though!!

    If you were helped, then please wiggle my scales, and you might get a wiggle back!!!
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  8. #8
    Site Team The Consumer Action Group MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030 Highly authoritative MARTIN3030's Avatar

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    Default Re: perfect homes / bright house!!

    BTW-check your pm.

    Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.
    Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.






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  9. #9
    Basic Account Holder adam22982 Novitiate

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    Default Re: perfect homes / bright house!!

    Quote Originally Posted by plumberjon View Post
    Sorry to pick hairs here, but last time I put a companies web site on here, trying to spill the beans, I was CAGBotted for displaying a link to a company as it was deemed to be an advert!!!

    That company was bayvicon. So why is Perfecthomes so different? Even though this is a recruitment ad. Perhaps they need to circulate it to all BH employees!!!

    PJ

    Ive been waitin all day to get some action on this thread lol!

    sorry guys i dint realize about the link.. i can assure you I am in no way trying to advertise those vultures!

    i just linked that part of the site as it showed the stores that were soon to open!

    well there has been one open in liverpool now for just over a year!

    well some of my friends are with both these places and I must say they dont give up! I am a reference for a couple of them!

    lucky I am quite clued up on these so I can help my friends!

    thanks for replys and sorry again for the link just that they dont seem to have a proper website like brighthouse!


  10. #10
    Basic Account Holder plumberjon Informative plumberjon Informative plumberjon Informative plumberjon's Avatar

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    Default Re: perfect homes / bright house!!

    Hi Adam

    Well thanks for your input and you are right, these guys definately fit into the vultures category (well the NOTW wanted me to quote "vultures" and I quite like it now!!)

    Unfortunately, we regularly get visitors from employees of these vulture type companies, stating they are here to help, when they only have hidden agendas. When we manage to score one against them, like the NOTW piece, it brings them out of the woodwork!!

    Your input here would be welcome, as this battle is a long way from over. Tell your friends how to find us and together we can help make sure they are treated as customers should be, with respect!

    PJ

    PlumberJon

    UNUS VIR OBVIAM ORBIS TERRARUM

    Are you being harrassed by a DCA or Brighthouse. Click the link for OFT Debt collection guidelines. Chances are, they could be in breach of some part of sections 2 or 3 or both!

    http://www.oft.gov.uk/shared_oft/bus...dit/oft664.pdf


    I just give advice, I can't do it for you though!!

    If you were helped, then please wiggle my scales, and you might get a wiggle back!!!
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  11. #11
    Basic Account Holder nish40 Novitiate

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    Default Re: perfect homes / bright house!!

    Hi i can help with some input here as im about to start a dispute with them if possible.

    My missus has bought a plasma tv off Perfect Home, which since getting it in Sept 08 has been replaced 5 times, but the thing got my goat up, besides that, is at christmas she bought me a Stereo from Perfect Home as well, and i found the agreement and its shocking.

    The price of the Stereo is 263 which with 72 interesticon i was not bothered with that aspect and it worked out 3.24 for 104 weeks, but then i noticed a Fixed Sum Agreement for 2.38 for 104 weeks, and a TAD agreement for 1.14 for 104 weeks, total payable works out about 700.

    My missus did not have a clue what she was signing for, but it seems the fixed sum agreement is for protection and is on a separate agreement, as for TAD, I haven't a clue.

    So far all payments are up to date, so no probs there but, does anyone know if you can challenge this fixed sum agreement and TAD agreement.

    Please dont shop there, i went mad at her indoors, rip off, total rip off.


  12. #12
    Basic Account Holder plumberjon Informative plumberjon Informative plumberjon Informative plumberjon's Avatar

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    Default Re: perfect homes / bright house!!

    Hi

    If you know BH terminolgy and are confused with PH then the rough transalations are below:

    BH phrase to PH phrase

    OSC = FSA

    DLC = TAD

    I think that's right!

    By the way, PH are run by the ex-CEO of BH.

    PJ

    PlumberJon

    UNUS VIR OBVIAM ORBIS TERRARUM

    Are you being harrassed by a DCA or Brighthouse. Click the link for OFT Debt collection guidelines. Chances are, they could be in breach of some part of sections 2 or 3 or both!

    http://www.oft.gov.uk/shared_oft/bus...dit/oft664.pdf


    I just give advice, I can't do it for you though!!

    If you were helped, then please wiggle my scales, and you might get a wiggle back!!!
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  13. #13
    Basic Account Holder Jenni85 Novitiate

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    Unhappy Re: perfect homes / bright house!!

    Hey everyone!
    The fix sum loan agreement is your coverplus extended warrantyicon and the TAD is the theft, loss or accidental damage cover. If you have home contents insuranceicon, take the policy docs into the store and they'll take the TAD off both of your agreements. If you talk to the manager about taking the coverplus off, it's up to them I'd they do it or not.

    With regards to your television, with your coverplus you have the right to return it. If you do so and get another tv from the same store, any money you've paid off your existing tv will get moved across against the new agreement, so you don't lose any money. they have a new range of panasonic freesat plasmas which are lovely.

    How do I know all of this? I work for perfect home. Have been for almost a year. Didn't really know what they did before I started, naive I guess. Anyway, a jobs a job at the moment. Not keen on what they do but hope I can help people on here out, have been an avid reader of the forum for yonks!

    Jenni x


  14. #14
    Basic Account Holder Brighthouse adviser Novitiate

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    Default Re: perfect homes / bright house!!

    Quote Originally Posted by plumberjon View Post
    Hi

    If you know BH terminolgy and are confused with PH then the rough transalations are below:

    BH phrase to PH phrase

    OSC = FSA

    DLC = TAD

    I think that's right!

    By the way, PH are run by the ex-CEO of BH.

    PJ
    Yeah and old area manager's of Brighthouse its exactly the same company but longer terms with a little less APR you still pay back more


  15. #15
    Basic Account Holder Nicola09 Novitiate

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    Default Re: perfect homes / bright house!!

    hii all
    does anyone know if BH and PH is the same company but split up ??
    would love a reply asap if anybody knows this thanks alot

    nicola


  16. #16
    Basic Account Holder leslie8570 Novitiate

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    Default Re: perfect homes / bright house!!

    hi im new to this site,
    ive recently had problems with brighthouse, i have been a customer for over 15 years and never had problems until recently. with changing to monthly salary i fell behing with my payments. i now pay for my items monthly except for my laptop which i pay weekly. with the climate the way it is at the moment i was 3 wks late paying for my laptop although i rang and sed i wudnt be able to pay until a certain date i still got letters phonecalls and visits. i then rang to pay yesterday and told them i wasnt going to paythe osc for the last 3 wks because i havnt been covered i was immediatly put on to a manager who sed i had to pay it. i refused and told them i was contacting there headoffice on monday. i paid the rest of my account which is upto date anyway but refused to pay for the laptop until i spoke to head office he wasnt happy as the payment shud of been 55. i then told him that if the osc was optional why 15years ago was i told that if i didnt take it out each time i cudnt have the items. he was quite nice about it actually and sed it is optional. i then told him i wanted to cancel it on all my items i worked it out and it comes to 46.00 per month. he then rang me back less than 5mins later and told me he would discount the last 3wks osc off my laptop. one nil to me a thinks. i was wandering if i have been with brighthouse for 15years the amount of items i have had from them would probably cover an a4 size paper could i claim all my osc back as i was told i had to have it? could anyone advise me of this


  17. #17
    Basic Account Holder xantia743 Novitiate

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    Default Re: perfect homes / bright house!!

    Quote Originally Posted by Nicola09 View Post
    hii all
    does anyone know if BH and PH is the same company but split up ??
    would love a reply asap if anybody knows this thanks alot

    nicola
    As far as I know they are not the same company, but ex Brighthouse Managers are behind it.


  18. #18
    Basic Account Holder rob20042513 Novitiate

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    Default Re: perfect homes / bright house!!

    hi guys,

    let me just clarify for you,

    perfect home is definitely the same as bright house, the company is run by ex-managers of bright house and also the ceo is in charge of perfect home who was from bright house!!!

    The company will treat you exactly the same as bright house so please be careful, its a dying breed now as people are more savvy, also keep the OFT debt guidelines close to your heart as this will be your bible.

    Dont buy from them you will regret it, save your money, otherwise you will be paying for refurb TV's etc for years. I KNOW THIS BECAUSE I'M AN EX-EMPLOYEE.


  19. #19
    Basic Account Holder Debbie N Simon Leeds Novitiate

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    Thumbs down Re: perfect homes / bright house!!

    Hey Adam me & My husband WAS a customer of Perfect homes,got a laptop on credit.... we rang & rang & rang & rang the store to see where it was & when it was comming!! anyways.. it finally came after ringing for 3 weeks, this wasnt the laptop we asked for,then the girl in the leeds branch was not very well trained in customer services skills,when i rang to say ''this isnt the laptop we asked for ... infact very rude and abrupt she was .. anyways as time went on.. 1 problem after another, and all we got was '' we are dealing with the problem & looking into the matter . but you must keep up your payments ( pay for something we didnt order)? i demanded they take it back and send the 1 we asked for ... 2 weeks later still no explanation on why we didnt get the 1 we ordered.. so we told them to come & take it back... it wasnt what we asked for and not paying for something we didnt think was good value!!!! anyways not 1 but 2 people came to collect this laptop.. haha in force !! anyways enough of me waffleing on just wanted to say ... Perfect homes??? think it could do with a re-vamp name NOT SO PERFECT homes & items thank god were longer a customer of theres..


  20. #20
    Basic Account Holder jan7777 Novitiate

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    Default Re: perfect homes / bright house!!

    Hi
    Im probably in the wrong place to post regarding Brighthouse if so i apologise in advance.
    Most in fact the majority of these complaints also similiar to Perfect Home problems appear to derive from the initial point of sale and the customer not being fully advised by the copmpany sales staff as to the context of the agreement they are about to sign in PLAIN ENGLISH or their rights to refuse the "optional cover".
    If the above are not fully explained is that not considered a breach of the Consumer Protection From Unfair Trading Regs 2008 with regard the Misleading Omissions6....Paragraph 2( c.)..The commercial practise provides material,information which is unclear,unintelligible,am bigious leading to (d) the commercial practise fails to identify its commercial intentand as a result it causes or is LIKELY TO CAUSE THE AVERAGE CUSTOMER TO TAKE A TRANSACTIONAL DECISION HE/SHEWOULD NOT OF TAKEN OTHERWISE !
    I have researched deeply into both Perfect Home & Brighthouse and have collated enough information that i am confident exposing them for many legal reasons and many consumer crediticon contaventions.
    I am unsure if you would find the info of use but am happy to give it all to you in order for you to find the correct path to prevent people being lured into such agreements without being made fully aware of their alternatives.
    Many thanks
    Jan Consumer Protection from Unfair Trading Regs 2008 Follow this link to our CPUT entry in the libraryicon.
    Using CPUT you can complain to Trading Standards about Unfair Commercial Practices.
    Complaining under CPUT is easy to do. It costs no money and carries no risk.
    However, you may also need to bring your own direct action to produce a solution to your own problem or to get compensation.


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