Thread: perfect homes / bright house!!

Originally Posted by plumberjon

Sorry to pick hairs here, but last time I put a companies web site on here, trying to spill the beans, I was CAGBotted for displaying a link to a company as it was deemed to be an advert!!!

That company was bayv. So why is Perfecthomes so different? Even though this is a recruitment ad. Perhaps they need to circulate it to all BH employees!!!

PJ

Ive been waitin all day to get some action on this thread lol!

sorry guys i dint realize about the link.. i can assure you I am in no way trying to advertise those vultures!

i just linked that part of the site as it showed the stores that were soon to open!

well there has been one open in liverpool now for just over a year!

well some of my friends are with both these places and I must say they dont give up! I am a reference for a couple of them!

lucky I am quite clued up on these so I can help my friends!

thanks for replys and sorry again for the link just that they dont seem to have a proper website like brighthouse!

Hi i can help with some input here as im about to start a dispute with them if possible.

My missus has bought a plasma tv off Perfect Home, which since getting it in Sept 08 has been replaced 5 times, but the thing got my goat up, besides that, is at christmas she bought me a Stereo from Perfect Home as well, and i found the agreement and its shocking.

The price of the Stereo is £263 which with £72 interest i was not bothered with that aspect and it worked out £3.24 for 104 weeks, but then i noticed a Fixed Sum Agreement for £2.38 for 104 weeks, and a TAD agreement for £1.14 for 104 weeks, total payable works out about £700.

My missus did not have a clue what she was signing for, but it seems the fixed sum agreement is for protection and is on a separate agreement, as for TAD, I haven't a clue.

So far all payments are up to date, so no probs there but, does anyone know if you can challenge this fixed sum agreement and TAD agreement.

Please dont shop there, i went mad at her indoors, rip off, total rip off.

Hey everyone!
The fix sum loan agreement is your coverplus extended warranty and the TAD is the theft, loss or accidental damage cover. If you have home contents insurance, take the policy docs into the store and they'll take the TAD off both of your agreements. If you talk to the manager about taking the coverplus off, it's up to them I'd they do it or not.

With regards to your television, with your coverplus you have the right to return it. If you do so and get another tv from the same store, any money you've paid off your existing tv will get moved across against the new agreement, so you don't lose any money. they have a new range of panasonic freesat plasmas which are lovely.

How do I know all of this? I work for perfect home. Have been for almost a year. Didn't really know what they did before I started, naive I guess. Anyway, a jobs a job at the moment. Not keen on what they do but hope I can help people on here out, have been an avid reader of the forum for yonks!

Jenni x

Originally Posted by plumberjon

Hi

If you know BH terminolgy and are confused with PH then the rough transalations are below:

BH phrase to PH phrase

OSC = FSA

DLC = TAD

I think that's right!

By the way, PH are run by the ex-CEO of BH.

PJ

Yeah and old area manager's of Brighthouse its exactly the same company but longer terms with a little less APR you still pay back more

hii all
does anyone know if BH and PH is the same company but split up ??
would love a reply asap if anybody knows this thanks alot

nicola

hi im new to this site,
ive recently had problems with brighthouse, i have been a customer for over 15 years and never had problems until recently. with changing to monthly salary i fell behing with my payments. i now pay for my items monthly except for my laptop which i pay weekly. with the climate the way it is at the moment i was 3 wks late paying for my laptop although i rang and sed i wudnt be able to pay until a certain date i still got letters phonecalls and visits. i then rang to pay yesterday and told them i wasnt going to paythe osc for the last 3 wks because i havnt been covered i was immediatly put on to a manager who sed i had to pay it. i refused and told them i was contacting there headoffice on monday. i paid the rest of my account which is upto date anyway but refused to pay for the laptop until i spoke to head office he wasnt happy as the payment shud of been £55. i then told him that if the osc was optional why 15years ago was i told that if i didnt take it out each time i cudnt have the items. he was quite nice about it actually and sed it is optional. i then told him i wanted to cancel it on all my items i worked it out and it comes to £46.00 per month. he then rang me back less than 5mins later and told me he would discount the last 3wks osc off my laptop. one nil to me a thinks. i was wandering if i have been with brighthouse for 15years the amount of items i have had from them would probably cover an a4 size paper could i claim all my osc back as i was told i had to have it? could anyone advise me of this

Originally Posted by Nicola09

hii all
does anyone know if BH and PH is the same company but split up ??
would love a reply asap if anybody knows this thanks alot

nicola

As far as I know they are not the same company, but ex Brighthouse Managers are behind it.

hi guys,

let me just clarify for you,

perfect home is definitely the same as bright house, the company is run by ex-managers of bright house and also the ceo is in charge of perfect home who was from bright house!!!

The company will treat you exactly the same as bright house so please be careful, its a dying breed now as people are more savvy, also keep the OFT debt guidelines close to your heart as this will be your bible.

Dont buy from them you will regret it, save your money, otherwise you will be paying for refurb TV's etc for years. I KNOW THIS BECAUSE I'M AN EX-EMPLOYEE.

Hey Adam me & My husband WAS a customer of Perfect homes,got a laptop on credit.... we rang & rang & rang & rang the store to see where it was & when it was comming!! anyways.. it finally came after ringing for 3 weeks, this wasnt the laptop we asked for,then the girl in the leeds branch was not very well trained in customer services skills,when i rang to say ''this isnt the laptop we asked for ... infact very rude and abrupt she was .. anyways as time went on.. 1 problem after another, and all we got was '' we are dealing with the problem & looking into the matter . but you must keep up your payments ( pay for something we didnt order)? i demanded they take it back and send the 1 we asked for ... 2 weeks later still no explanation on why we didnt get the 1 we ordered.. so we told them to come & take it back... it wasnt what we asked for and not paying for something we didnt think was good value!!!! anyways not 1 but 2 people came to collect this laptop.. haha in force !! anyways enough of me waffleing on just wanted to say ... Perfect homes??? think it could do with a re-vamp name NOT SO PERFECT homes & items thank god were longer a customer of theres..