Jim V NatWest *** SETTLED IN FULL ***

**itfcjim** · 21st July 2006 10:55

I've now thrown down the gauntlet too!
I sent my request for charges/bank statements on 29th June, how long did people wait before contacting them, is it usual to wait a reasonably long time (even though I know they have 40 days, but I want to get it underway!!)

Jim

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**jonni2bad** · 1st August 2006 19:51

Phone them and check they are aware of your request.

**itfcjim** · 2nd August 2006 10:58

I rang and they have no record of it so I have had to start again, this time sending the letter to the DP manager!

**jonni2bad** · 2nd August 2006 12:14

Did you have any proof of sending the first request?

**lipscombe** · 2nd August 2006 13:33

Use special delivery - it is quicker that recorded!! Guaranteed delivery next day - good luck

**itfcjim** · 6th August 2006 17:47

PlRequest for repayment going out tomorrow, starting to get a little nervous now!

Jim

**katesage** · 6th August 2006 17:51

good luck, i assume you got your statements ok in the end?
hope it all goes well for you.
kate

**itfcjim** · 21st August 2006 16:26

No post yet and time is ticking.. do many people have to wait a while for NatWets to respond?

**weaver440** · 21st August 2006 16:39

Hi Jim,

I waited about 5 weeks for the first lot (statements from 2000 - 2002) and then a couple of days later i received the rest (2002 - 2006). They arrived in brown A4 envelopes which were all torn and it was quite obvious to any one that cared to look that inside were statements with all my account details. GREAT - WELL DONE NAT WEST! The other thing is be careful when going thru your statements that none of them have been duplicated, I was merrily highlighting away when I realised that some had been sent twice so I was highlighting some charges twice!
Here's hoping that you don't have to wait too long.

**weaver440** · 21st August 2006 16:43

Sorry Jim,

Realised too late that you already have statements!

NATTIE · 21st August 2006 18:04

Max should be TWO WEEKS. Been there ordered the statements, and received on time

**itfcjim** · 23rd August 2006 16:40

Ok so I'm still waiting for any kindo of response to the repayment letter.. any advice?
Thanks in advance
Jim

**itfcjim** · 24th August 2006 11:11

I have just rung and no letter has been received, I think I will definately send everything recorded delivery now! What is the best address to sent the Request for Repayment to?
Thanks

**chriswatkins** · 24th August 2006 11:25

they would say that, if it was your prelim letter that you sent then after the 14 days are up move onto lba icon

letter

**itfcjim** · 25th August 2006 12:24

I have received a letter this morning saying my complaint about charges is being investigated and they will get back to me within 7 days. Do I wait the 7 days or carry on with the lba icon

? has anyone else had a letter like this?

**jonni2bad** · 25th August 2006 13:33

Always proceed to the timescales you have set.

**itfcjim** · 5th September 2006 15:35

HELP!!
I received my letter back saying the charges are fair etc.
Do I now send the lba icon

out as I sent the letter for approach for repayment (is this the same as the LBA, or do I go onto moneyclaim now?)
I'm confused!
:?

NATTIE · 5th September 2006 20:28

letter before action icon

if your response was to the preliminary approach for payment

**weaver440** · 6th September 2006 08:15

Natweststaffmember is right. You do not go to moneyclaim online until you have sent 1/ prelim letter for repayment 2/ letter before action icon

.

Good Luck

**itfcjim** · 3rd October 2006 16:53

Now at the stage where I have filled in the moneyclaim...
any advice from now would definately be appreciated!!

Jim

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