Thread: SCS - Faulty after 6 months

Hi folks, new to the site, hoping for some sound advice

So the Saga begins, back in March 2008 i ordered a suite from an SCS in scotland, the bill came to just shy of £1600

The suite then arrived Late April/early May 2008

About October/November it became apparent that the reclining mechanism on the 3 seater was rubbing on the front of the cushions and was causing scarring and damage on the cushion front. The reclining mechanism rubbed from day one but we hardly ever used it so thought nothing of it

Rang up the End of November and an assessor was sent out.

Assessor said to me that it was clearly a manufacturing defect, it later became apparent he did not put this in his report

So i receive another phone call and the upholsterer is booked for the middle of January 2009, i was told by the girl on the phone he would be recovering the cushions and modifying the mechanism.

The upholsterer arrives and im surprised to learn he will be doing neither of the above, he procedes to flip my sofa on its back and stretch the material down and staple it unevenly along the bottom of the cushion!! leaving an extremely unsightly and un even line along the bottom of both cushions, deformed cushion and seem along the front.

I tell him im not happy and fill in the bit of his report saying im not happy, i then DID NOT sign the bit to say i was happy with the repair that had been undertaken

On both occassions the upholsterer refused to fill in his part of the report to allow me to see what he had written

So back he goes then friday just past at the end of January i receive a letter saying the repair has been carried out to comply with manufacturing standards, i phone the store manager again and he says its out of his hands and ill need to write in to dispute this

I am sick of jumping through hoops for this lot, the repair is a worse job than i could have done myself to be frank with the staple gun out my tool bag

The reclining mechanism is still rubbing on the front of the cushions and the material itself is still scarred so i dont know how they can say its been fixed

Im really not a happy bunny, have a big letter drafted to send off to them tomorrow but i think ill hang fire and see what you guys have to say first.

Not even had 6 months out the suite and im now stuck with this fault, the SCS customer helpline is useless, the store manager seems like an idiot, hes quick to read the riot act but then just tells me to write to the customer help folk

Ive lost sleep over this, and its stressing me out a bit as im a worrier

I got the suite with 0% finance so have already contacted Barclays concerning the matter though i dont know what weight they will have in helping me resolve the issue

What do you think guys????

Thanks alot

You should find out who the assessor was and ask for a copy of the report, likewise with the repairer, and then you can take it from there.

Take photos of the damage being done and the so called repair as well.

In that case I wouldn't waste any more time but threaten them with county court with a letter before action if they don't put it right.

I would give them 14 days to send out someone to repair it to your satisfaction or the action goes ahead.

Court Fees

£25 and a bargain at twice the price. You get the fee back when you win.

hehe thats funny.

i brought an SCS 2 recliner large 15ft corner thingy, almost a year before i moved to caithness area, it had already had its recliner repaired very badly [same as you , causing rubbing and hitting the bottom frame] 3 mths after new.

wasnt happy , still did it, but with the move and other things, gave up.

moved north, wanted the extra matching footstool and swivel chair, went to SCS ordered paid etc. in conv mentioned my troubles when i was ask how the old suite was holding up.

3 days later in comes a guy that replaced the recliner, while he was there, another gent came to re-stain the leather.

even got a phonecall from the front of desk girl in the store the following week asking if the recliner was ok now
brilliant job!

how strange.

dx

Originally Posted by annoyed-consumer

If only all SCS staff were that easy to deal with!

You could always go direct to the Manufacturer, and to be honest SCS should have allowed/offered this. You'll have a guarantee, at least 2yrs (sometimes 5 or 10).... I had problems with a mattress that I bought, a top of the range at just shy of 2k. It dipped in the middle and when I went back to store (Bensons for Beds) they refused to help.

However, are you aware that furniture stores have an Ombudsman? I wasn't, but am now! Suffice to say I got a new mattress and 100 compo!

Read here for details of FIRA (old name was Qualitas until mid 2006)

Qualitas/FIRA - Furniture Ombudsman

Arbitration Company (Free) - ADR Now

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Furniture Ombudsman's consumer advice line, which is open Monday to Friday, 9am to 5pm, : 08701 620 690.

Hope this helps you - good luck.

If you complained within six months of recieving the furniture in the Sale Of Goods Act there is what is called a reverse burden of proof which tends to point any court in the direction of it is more likely to be a manufacturing issue if something has gone wrong. recliners can be a bit problematic with cushions softening and then causing the frame to stick however they need to be fit for purpose - i.e. recline without catching. Check out my website in downloads section which gives info on buyers rights. I do independent inspection work and see this sort of problem all the time.