I am an ex account manager (the one who take goods).

I will share some of the so called collection practices they use.

All debt falls into 4 catergories

1-7 days late phone call

8-14 days phone call and home visit

15-45 days home visit, contact references, no resolve reclaim goods

46-90 home visit to claim back goods

anybody over 90 days is classed as a drop off. this means you will drop off the store debt system. no further contact will be made from the store but you may be contacted by the regional debt collectors, but these only work for a week at a time in each area so don't let them scare you. you will receive a letter during each of these time frames to say that court action may occur. this NEVER happens as it would cost more than the goods are worth(unless you have three 52inch plasmas!).

Brighthouse have no right of entry to your property no matter how much they tell you otherwise, never invite them in. If they stop you shutting the door on them phone the police straight away as this is tresspassing.

All brighthouse goods have a book value. This is the value of the goods to the store. These depreciate in time, like motervehicles, if you are offered a buy out, make sure you are not paying too much for this and ask for the book value, they will be so shocked you might get a few quid off!!!

The last bit of advice i will share is that if you have paid a third of your goods overall price you have protected goods status. this means that if brighthouse reposess your goods you are most likely entitled to your money back, all of it! If you confront them with this they will not reposess, but never take a credit rewrite as this will cancel your protective goods status.

So there you have it, its a lot to take in so if you need specific advice contact me on [personal email address removed]

Hi welshtris

Thanks for your post. Very informative.

We always welcome views from BrightHouse employees (past and present) as they do help give balance to this forum.

Please stick around, and see if you can offer any advice to some of the many threads on here.

Appreciated

Cheers

Lefty

Very informative post. It just acknowledges everything that I thought about Brighthouse and their "collection" practices. Thanks welshtris

I used to do disconnections for Brighthouse and while we have no right to enter anyone’s home BHN does has the right to access their lines and taps 24/7/365. So if you are scheduled for a disconnection we will disconnect you.

A bad dog in your yard means that we just have to wait for animal control to get there.

A locked gate means that it is jumped. Or barring that, notice will be given the home owner concerning the lock and then it will be broken.

An irate homeowner means waiting for a police escort.

As for not returning BHN equipment that simply means you are passing that cost onto all their other customers, driving up the cost for all of us!

So the thought that you can somehow get free cable by denying BHN access to your property is wrong.

And the thought that it is somehow ok not to return the BHN equipment to them is misguided.

I used to do disconnections for Brighthouse and while we have no right to enter anyone’s home BHN does has the right to access their lines and taps 24/7/365. So if you are scheduled for a disconnection we will disconnect you.

 

A bad dog in your yard means that we just have to wait for animal control to get there.

 

A locked gate means that it is jumped. Or barring that, notice will be given the home owner concerning the lock and then it will be broken.

 

An irate homeowner means waiting for a police escort.

 

As for not returning BHN equipment that simply means you are passing that cost onto all their other customers, driving up the cost for all of us!

 

So the thought that you can somehow get free cable by denying BHN access to your property is wrong.

 

And the thought that it is somehow ok not to return the BHN equipment to them is misguided.

Hi Joe.

I think you have the wrong BrightHouse - and, er, the wrong country. Perhaps you are refering to the american cable company Bright House Networks? This forum deals (mainly) with the UK rent-to-own retailer BrightHouse, who supply goods on hire purchase to low income families.

Just thought I'd clarify this before your post gets chewed to pieces by other CAG members!

Have a nice day

Cheers

Lefty

I knew there was something fishy about BH wanting to redo my credit agreement but she said she was trying to help me out by lowering my payments. I thought it was weird that she only mentioned it after I brought up the fact that some of my stuff was three quarters paid for. So have I blown it now.