Thread: sky payment problems

This is started when i had a over due sky payment to which i phone up and paid then the lady said the payment has not gone through did i want to try again and i said yes yet again its not gone through,

Any way i checked my bank and to my suprise the 2 amounts were pending i phoned the bank to check and they said yes there were for sky,
Phoned sky back up and informed them of this and they said no it has not gone through all the time i have no channels,

phoned the bank back up they gave me the information sky neeeded to stop the payments pending gave them all this and was told head office had to deal with it and it could take up to 10 days but she told me she had send a signal and my viewing would be back on, went to the dentist came home still no channels, yet again another phone call to sky only 2 be told there was nothing they could do till the matter had been looked into so by now i had enough and left it for the night.

Phoned again this morning explained the problem all over again the person in the call centre spoke to his manager and i was promised my channels would be back on today 4 hrs later yet again no channels another phone call to sky only to be told there was nothing they can do as there is a problem with my bank account but i know there is nothing wrong with it when i said i had phoned the bank they decieded to tell me there is a problem with my sky account and until they had looked into it there is nothing they can do and they wont do anything about it till then how long i dont know..

but till then i have no sky viewing not happy

Time to get hard with them phone them back and tell them they have 1 hr to sort it or im moving.

Originally Posted by pompeyfaith

Time to get hard with them phone them back and tell them they have 1 hr to sort it or im moving.

done that still not moving even told them to cancell it and they say they cant do it cause they cant get into my account

latest update phone them up again today spoke to a very nice lady explined what had happended, she looked through the account and saw straight away what the problem was and said she would sort it today and get my viewing back 1 hr later on the phone she sorted my viewing out and it was back on she also sorted the payment problems out.

Morning All , im having a similar problem to the 1 below posted by user - andpiglet2 on the 27/01/09

This is started when i had a over due sky payment to which i phone up and paid then the lady said the payment has not gone through did i want to try again and i said yes yet again its not gone through,
Any way i checked my bank and to my suprise the 2 amounts were pending i phoned the bank to check and they said yes there were for sky,
Phoned sky back up and informed them of this and they said no it has not gone through all the time i have no channels,
phoned the bank back up they gave me the information sky neeeded to stop the payments pending gave them all this and was told head office had to deal with it and it could take up to 10 days yet again another phone call to sky only 2 be told there was nothing they could do till the matter had been looked into so by now i had enough and left it for the night.
Phoned again this morning explained the problem all over again the person in the call centre spoke to his manager another phone call to sky only to be told there was nothing they can do as there is a problem with my bank account but i know there is nothing wrong with it when i said i had phoned the bank they decieded to tell me there is a problem with my sky account and until they had looked into it there is nothing they can do and they wont do anything about it till then how long i dont know..
but till then i have no sky viewing not happy
However my account had lapsed for over a year with arrears of £80.67
They told me once the amount was paid my account and viewing would be restored well nearly a week later and still nothing
yet they have set the direct debit back up
can anyone help please??

hi i phoned back up a couple of days later, and got through to some one who knew what they was doing, when i explained everything and that i was going to leave over it, they switched my viewing back on and raised the credit back to my sky account and the payments pending on my card just dropped off.

All i can say is keep trying they will give in sooner or later

hi mate, thanks for getting back, just got off the phone, with a very arrogant advisor who kept insisting they havent taken any money from me and because it isnt showing up as sky digital yet (its been nearly 5 days) they cant look into it, yet the bank insist the money has been set aside for sky and is going through, i told them il switch to virgin, the advisor kindly said i cant do that im tied into a contract, grrrrr i just want an honest answer, iv been without sky since i paid on saturday morning

Hi Ida

i made the payments on satruday, i have rang sky and the bank countless times, the bank assure me the payment will be made to sky as the funds are no longer their, sky say until it shows on their system i wont get switched back on and even tried to get me to pay £30 and signup for a new account!!!

the branch manager assured me all card payments made on a weekend or non working day take between 1-3 working days to go through, today is the 3rd working day they have since told me that it could clear anytime today, im not sure what time banking hours run?? 9 - 5

so i have no sky, and hence no money in my account, this £80.67p is sitting in limbo, the manager said it would be highly unlikely that it will drop back into my account as i had funds to cover it

Hi Ida

yes i do indeed, its still showing as account balance £82.90 and available balance £2.23

it has said this for the last 5 days (including sat and sun)

i just want my sky back on, thats why i chose to pay the £80.67p
iv made card payments in the past that have come off straight away and showed up 2-4 days later as SKY DIGITAL or ARGOS and never had a problem

i just dont understand why it has take so long to happen?? why didnt the payment go straight through, im seriously thinking of the money does bounce back into my account either paying the £30 and starting a new account as my current one has been off for 12+ months and then just pay the £80.67 at a later date, or going back to virgin

ok Ida thanks for listening to my rant :0)
il wait till in the morning and see how the land lies

thanks