bwfs2003 v Nat West **WON**

**bwfs2003** · 19th July 2006 22:28

Hello everyone. I sent off my Data Protection Act request 2 months ago - still not had a full disclosure back from them.

What a shower they are at Nat West !!!!

Barry

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**Michael Browne** · 19th July 2006 22:33

For DPA non-compliance letters look here:
http://www.consumeractiongroup.co.uk...n-act-non.html

**bwfs2003** · 29th July 2006 23:38

Finally received the rest of my statements today and have been putting relevent charges into a spreadsheet this evening. £780.00 since I opened my account in 2002.

**bwfs2003** · 1st August 2006 06:12

I was expecting a further charge of £28 yesterday, but having just checked my statement on internet banking, they haven't. They have just charged the Advantage Gold subscription fee of £12. Hmm........

**bwfs2003** · 4th August 2006 15:58

Took my prelim letter into my branch on Wednesday, 2/8 and got a signature icon

for it. I am a courier and so I used one of my own "proof of delivery" forms.

Barry

**bwfs2003** · 5th August 2006 10:30

Received a standard reply saying no this morning. It is word for word the same as many other people on here have received. However it is from the local branch manager and not from the now infamous S Higley at Borehamwood.

Question: should I send my lba icon

now or wait until the 14 days in my prelim letter are up ?

**sm03art** · 5th August 2006 10:40

send it now!, no point in waiting as they have already said, that they arent going to refund!

**bwfs2003** · 5th August 2006 10:47

I am inclined to agree, however, does anyone disagree ?

**VeryTrying** · 5th August 2006 10:48

Originally Posted by bwfs2003

Question: should I send my lba icon

now or wait until the 14 days in my prelim letter are up ?

I agree, carry on. You've had the brush-off reply in response to your first letter. So now's the time for your LBA. I'd suggest that this one goes to Borehamwood, so you are sure that it isn't just being dealt with within the branch. Perhaps you should also attach copies of your first letter, and the branch manager's reply (not forgetting the schedule of what you would actually like them to refund!

Good luck!

**orfoster** · 5th August 2006 10:55

Originally Posted by bwfs2003

I was expecting a further charge of £28 yesterday, but having just checked my statement on internet banking, they haven't. They have just charged the Advantage Gold subscription fee of £12. Hmm........

Do you know, they didn't charge me either for some charges like i was expecting!! I sent in my S.A.R and suddenly the charges have really slowed down. Yes go ahead and send in the prelim letter. I sent mine special delivery to their head office.

NATTIE · 5th August 2006 14:44

If you dealt with branch manager send lba icon

to branch manager becuase then it will be taken over by Customer Relations Unit and the now (in)famous Stuart Higley

**orfoster** · 5th August 2006 14:46

Who is Stuart Higley, is he a real person?

NATTIE · 5th August 2006 15:08

Yes, a few posts have stated that they have spoken to him

**Plutos** · 5th August 2006 17:03

I like to think of him as a poor man who started off his career wanting to make people happy, but now finds he is forced to break all his own aspirations and principles because he a gun is being held against his head by the Natwest icon

Bosses to make him write all these letters saying nasty stuff.

But then I am rather strange.

PL

**bwfs2003** · 5th August 2006 18:24

Right, will draft my lba icon

this weekend and serve it on the branch on Monday.

**bwfs2003** · 6th August 2006 16:20

Posted my lba icon

through the branch letterbox this morning, so they'll see it 1st thing tomorrow morning.

**Plutos** · 6th August 2006 17:43

They've been wanging on the £38 charges on my account quite happily i'm afraid to say

Pl

Originally Posted by orfoster

Do you know, they didn't charge me either for some charges like i was expecting!! I sent in my S.A.R and suddenly the charges have really slowed down. Yes go ahead and send in the prelim letter. I sent mine special delivery to their head office.

**bwfs2003** · 12th August 2006 23:34

Received my reply to my lba icon

today. It was the usual brush off, but was from the infamous Mr Higley this time. So I will be typing up my county court icon

claim shortly. I am not going to use Moneyclain-online, I will use the paper based process at my local county court.

Nat west have indicated on my monthly statement that there will be a further charge of £28 at the end of this month. I think I will drop them a line along the lines of "if this leaves my account, I will start further legal action".

What do you good people think ?

**bwfs2003** · 14th August 2006 09:16

bttt. Any thoughts, anyone ??

**orfoster** · 14th August 2006 09:19

If you have already sent in your lba icon

the bank are already aware that you are intending to start legal action, however you may want to wait till this charge comes out of your account and you can add this to your claim if you wish.

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