Thread: Comet refuse to repair laptop

Bought a laptop from comet about 8 months ago which has now developed a fault on the DVD/CD drive so toke it back to comet for repair. They refused point blank to accept the laptop for repair and insisted that as it was covered by manufacturers warrant I must contact the manufacturer.

As they had refused to accept it for repair I then told them I rescind the contract and required a full refund, this was also refused.

I have written to the comet store involved again rescinding the contract and giving them 7 days to issue a refund or court action would be taken.

Comets customer services have contacted me twice by telephone insisting I must contact the manufacture as it is the manufacturers responsibility not comets.

There 7 days where up on Thursday and today I received a letter from comet customer services which again says I must contact the manufacturer.

I have a N1 sat here waiting to be filled in and am looking for the best way to word the section brief details of claim and the Particulars of claim.

Any help would be appreciated as wording thinks like this aren't my strong point

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You do not have a contract with the manufacture. Your contract is with Comet & it's they not the manufacture who must sort it out.

However before taking court action I suggest you contact your local Trading Standards. Oh when Comet do accept it, as they eventually must, don't pay anything not even 'shipping' costs

Not going to bother with trading standards as they allways take for ever to do anything.

Would much prefer to just take the direct court route as I am feed-up with big companies thinking the can push the individual about. In fact was told in store by comet that the SOGA doesn't apply as there policies are better. Lets see what a judge has to say about that

Originally Posted by miniconverter

Not going to bother with trading standards as they allways take for ever to do anything.

Would much prefer to just take the direct court route as I am feed-up with big companies thinking the can push the individual about. In fact was told in store by comet that the SOGA doesn't apply as there policies are better. Lets see what a judge has to say about that

Who tells them this rubbish. Still suggest that even if your going the court route (which is civil) that you report them to TS as their conduct may be criminal & only TS can take that up Also even if they don't do much they can't allow them to get away with telling such blatant lies without doing something

Will let trading standards know as it may help others.

PS which Comet branch is it??

Rotherham, but customer services in Hull also say it's not there responsibility which they have confirmed in writing

What it's not the shops responsibility! I despair if these TS Muppets sometimes. Tell them to buy a copy of the statute

Sorry do your mean Comet have confirmed in writing they are not responsible??....... if so it shows just how stupid they really are

Yes comet have confirmed in writing it's not there responsibility. The letter came from the person in customer services that had spoken to me on the phone. He is obviously not very bright as the letter I sent to comet contained the following line "If you are unsure of the content or the implications of this letter I suggest you seek legal advise." didn't read it or there legal advise isn't to good

The trouble is that these Muppet's are taken on by the likes of Comet & despite all the evidence to the contrary in the media they believe what their bosses tell them. They really are the ones that if told "jump off the pier" actually would

I agree with Lula send a copy to TS

I will talk to trading standards in the morning and let them have a copy of the letter if they want it.

Will still pursue them in court as it's more fun plus when I told the man at the comet store I would take them to court he said he doubted I would get very far, think he didn't believe me.

Originally Posted by miniconverter

I will talk to trading standards in the morning and let them have a copy of the letter if they want it.

Will still pursue them in court as it's more fun plus when I told the man at the comet store I would take them to court he said he doubted I would get very far, think he didn't believe me.

You'll "talk to them! & if they ask for it"

Put your compliant in writing enclosing a copy of the letter. Don't wait to be asked

Have just spoken to trading standards. What a waste of time the women couldn't understand what my problem was as accer would repair it for me didn't get the fact that my contract of sales was with comet and nobody else.

No wonder the likes of comet get away with this on a daily basis when the people who are supposed to protect the public don't have a clue about something as simple as this.

Typical. Ask to speak to someone senior & tell them their staff appear to have little understanding of the law they are supposed to be enforcing.

Explain what you know to be correct in law & what their staff member has told you.

If your talking on the phone I do hope your recording the conversation because if not when questioned they will lie to protect their jobs

If they still refuse to act send them a copy of this

Trading Standards Central - Consumer Advice Leaflets

This sets it out so even they can understand

Trading Standards Central - Consumer Advice Leaflets

I will complain in writing to trading standards then hopefully there will be more chance of them looking at what was said. perhaps trading standards has a "training issue" at least that's what I think the term is when a cock up is made or somebody can't be arsed to do their job

In the mean time I will carry on with my court claim