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The book is easy to understand and clearly explains the rights
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We bought, on the 19/12/08 a new computer for the children. It was on offer and was a decent spec for the price, nothing amazing but good for its price.
We have now had a hard drive failure on it and took it back today under the 28 day replace or refund policy. He then told me that they have none in stock and to go and find a like for like replacement.
I found one which was then £200 more expensive so settled for one that was slightly less spec for £100 more. He then came over with a bad attitude saying that he hopes I'm going to pay the extra money because he offered me like for like in price. He was very abrupt when I explained that he said to me like for like implying spec, and told a chap to print off my spec so I knew what I was looking for. I argued this with him and he was just being very argumentative and said if I had a problem then to take it up with trading standards. I then of course took a refund because I didn't want to risk being out of my 28 day period.
Now I work for a phone company, if a phone breaks, we offer them a like for like on the spec of the handset, if it costs more, we absorb the cost. Surely this should be the same?
I understand your point, but what your saying is that a company should give money away in the form of a more expensive product if a replacement product is not avalable. Unfortunatly companies like currys are in buisness to make money, so giving goods or money away, isn't really in their best interests, which is perfectly understandable, considering they could just give you your money back and wait for someone to buy it at full price, and they've lost nothing.
What you've experianced is something currys, and other out of the box, pc retailers get all the time, this is due to the average shelf life of a PC being about 1-2 months before the manufactorer replaces it with something new.
Oh, and as an employee of the company, and a computer enthusiast let me tell you, you'd be far better off buying a computer custom built for a little extra money or from a smaller custom built retailer, then buying the bargain basement crap currys sell. They make them sound good by quoting you the basics of the spec. For example, I took a peek inside a dell boasting a core 2 quad Q6600 and 3gb of memory. Little did they tell you, the motherboard is a bargain basement motherboard that seriously bottlenecks the rest of the system, the heatsink on the processor was cheap and only just kept the processor cool, and the case was of shoddy inner construction. Meaning they're cutting costs on the bits they don't advertise.
Oh, and as an employee of the company, and a computer enthusiast let me tell you, you'd be far better off buying a computer custom built for a little extra money or from a smaller custom built retailer, then buying the bargain basement crap currys sell. They make them sound good by quoting you the basics of the spec. For example, I took a peek inside a dell boasting a core 2 quad Q6600 and 3gb of memory. Little did they tell you, the motherboard is a bargain basement motherboard that seriously bottlenecks the rest of the system, the heatsink on the processor was cheap and only just kept the processor cool, and the case was of shoddy inner construction. Meaning they're cutting costs on the bits they don't advertise.
I made the same point on Digital Spy earlier. Most brands make huge investments in the bits they can show off - CPU, RAM, HDD and graphics. But they will skimp on the rest (MB, PSU) since they can't show it off as easily. So you'll get a machine with a nice CPU, plenty of RAM but a crap MB and a PSU which will blow as soon as you upgrade since it's running at full load on the stock parts.
The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.
I made the same point on Digital Spy earlier. Most brands make huge investments in the bits they can show off - CPU, RAM, HDD and graphics. But they will skimp on the rest (MB, PSU) since they can't show it off as easily. So you'll get a machine with a nice CPU, plenty of RAM but a crap MB and a PSU which will blow as soon as you upgrade since it's running at full load on the stock parts.
Couldn't have put it better myself.
Unfortunatly it's bargain basement junk like this thats running smaller companies that build their own computers from good parts, out of buisness.
It's a real shame, and one of the main reasons I'm reluctant to start my own buisness.
Just checking replacement rights.
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Originally Posted by Renzokuken
