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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Summary Cause Summons for Eviction received, help!


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Hi all, I am appealing for any urgent advice anyone can give on this. My young brother has came to me admitting he has received a Summary Cause Summons from his Housing Association for his eviction due to rent arrears. He has left it so late to admit there is a problem and I have to try and help him.

 

The return date is 14th January!

 

Basically there has been a screw up at the jobcentre, he was doing a course with them and had a few problems as he has a mdeical issue. God know what they did but his claim was open all year, never closed, but they advised Housing at random times throughout the year that his claim was stopped (reason given: 'other' ?) and his advisor could not explain it. This means that they were randomly stopping his housing benefit and arrears were building up.

 

He was getting letters about all this but he admits that he just didn't understand them and ignored them. He has had bouts of depression for years since being viciously mugged and goes to stay with family/friends when he does not want to be alone (lives alone). I suppose he was just ignoring it all hoping it would all go away. New forms into housing with request to backdate 6 months going in due to jobcentre mistakes. I have a letter from the jobcentre confirming dates he was entitled to benefit. This reduces the arrears by quite a bit- the rest he is happy to try and pay off in installemnts.

 

I now have the forms here and want to at least get them filled in and handed into the court tomorrow, then he can try and get representation before the calling date of 21st January. Getting the hard proof from jobcentre going to take longer than a week and confirmation from housing of how much they will pay.

 

My questions are:

 

Can he ask for the hearing be delayed to get the info required?

Should he defend?

How do I word a defence of - rent arrears mostly caused by mistake by jobcentre stopping housing benefit, Subject Access Request's being submitted to get proof of errors etc, depression caused by attack is why he ignored/hid from issues etc (he had to have half his face reconstructed after the attack and suffers terribly in cold weather with the metal plates in his face), if they evict he will be placed in a dodgy area and be even more scared to live alone, have a terrible effect on him. This has scared him and is now contacting victim support and doctor for long needed help.

 

Sorry for longwindedness but am scared for him and this is so short notice!

Any help/advice unbelievably appreciated :sad:

Dipply75

 

I am in no way a legal advisor and only speak from my own experiences and the helpful advice of those in the same boat! :p

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Some reading material for you Stopping eviction | rent arrears & the reasonableness defence

 

What are the details of claim?

 

I would contact the court tomorrow morning and let them know the situation. They may be willing to grant an extension in the circumstances.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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Rory, Blueda, thankyou so much. Both very helpful, I will contact all of the above, especially his local councillor as I have met her before and think she could be quite helpful.

 

I have read through your link Rory (excellent thankyou) and I think questioning the reasonableness could be key. his tenancy record until Feb this year when the mistakes started has been fine - no arrears especially.

 

In the statement of claim they are relying on:

The defendant has fallen into arrears (715.53).

The Pursuers have called upon the defendant to make payment of said arrears but the defender has refused or delayed to do so.

It is reasonable that an order for recovery of possesion of the property and for payment of the arrears of rent be granted as the pursuer has made repeated demands for payment of the arrears which the defender has ignored.Furthermore the pursuers has made arrangements with the defender for payment of the arrears but the defender has broken these agreements.

The Pursuer believes their right to rent will be seriously prejudiced should the defender continue to occupy etc.

 

We could argue that the order sought for recovery of posession is not reasonable as a large amount of the arrears were caused by mistakes by Jobcentre Plus, there has been an application submitted for Housing benefit to be backdated the maximum of 6 months based due to Jobcentre Plus wrongly informing Housing his entitlement was stopped. This greatly reduces the arrears. He is willing to repay the remaining balance by having payments deducted directly from his benefits.

 

As for ignoring the demands for payment, we could argue that he has great trouble understanding official letters or paperwork and during bouts of depression 'hides' from the real worl and does not deal with issues, especially if he doesn't understand them.

 

For the breaking payment arrangements - true, but because his jobseekers allowance was sanctioned (no payments) for not attending a course he was on (disagreement as they refused to believe he had medical issues that affected what kind of work he can do) BUT he informed the Housing Association to explain he hadn't received his benefit therefore could not pay the arrangement. (not once the jobcentre actually tell him there could be probelms with his housing benefit during that)

 

As he is fully entitled to Housing Benefit going forward and had NO arrears in the years previous it is not reasonable to claim their right to future rent will be seriously prejudiced.

 

Also argue that it is not reasonable as his medical problems have contributed to the problems and, should the order be granted, he would be moved to a very unsuitable area. Considering the medical and mental health issues he has this would have a disastrous effect on his health. He feels relatively safe where he is now as he has friends and family close by. As this has shown him how serious his problems are affecting his life he is now contacting victim support and his doctor for some long needed help/counselling.

 

Should I just reply to each item in their statement of claim, point by point?

I want to get it drafted up and run it by CAB 2moro in case it MUST be in. Thankyou again, I feel I understand more and that he has a reasonable defence to this now, just don't want to mess up submitting it!

 

Just between us (if it all goes well)...it may be a blessing in disguise. This has shocked him enough to get some help, we have been trying for years but he would not listen, thought he could handle it all himself and denied the attack affected him as much as it did. Silver lining? :)

Dipply75

 

I am in no way a legal advisor and only speak from my own experiences and the helpful advice of those in the same boat! :p

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Should I just reply to each item in their statement of claim, point by point?

 

Yes. You need to ensure that you explain how the rent arrears occurred and that this is not a normal state of affairs, in fact there is no previous history of arrears so it would not be reasonable to evict.

 

It is very important that the cock up with the housing benefit is also mentioned and the reasons for this as well as mentioning that it is being sorted out. Also mention that he is willing to pay the arrears at a reasonable rate from his benefits.

 

The core of any reasonableness case is a recognition of the problems combined with a clear commitment to sort them out.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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Got you, am working on it now. i also came across something on the govanlc site that caught my attention.

 

When I go to CAB 2moro I am going to ask if, in this case and for a Scottish secure tenancy, is the notice to quit a must as well? I read that they successfully argued that as 2 housing officers had simply delivered the notice to quit by hand, witnessed by each other, the notice for possession was incompetent. The sheriff agreed that only a sheriff officer could serve such notice (I think, its been a long evening so far).

 

In the court paperwork is a copy of the Notice of Proceedings, with a copy of the 'hand delivered' statement by the 2 housing officers. Am wondering now if notice to quit was ever issued, how was it issued and would it make any (or all?) the difference in this case.

 

Arrrgggh, why so last minute!! Anyway, thankyou so much Rory, there is at least a wing and a prayer now. Will post back 2moro with update.

 

Dipply x

Dipply75

 

I am in no way a legal advisor and only speak from my own experiences and the helpful advice of those in the same boat! :p

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Just a quick question, do you know how the Notice to Quit was served? This is a legal preliminary step before eviction proceedings are raised. It ends the tenancy and allows the landlord to raise the summary cause eviction action. The Notice to Quit needs to be served by either sheriff officers or by recorded delivery.

 

If it was served by a Housing Association housing officer then this would be considered as incompetent in terms of the sheriff court rules (see the case of Govan Housing Association v Kane 2001 which was dismissed by the court as incompetent (inept was the actual word used by the sheriff when refering to service of the notice to quit), and legal expenses were awarded against the housing association). Without the Notice to Quit being served correctly legally there is no basis to bring the action against your brother and the pursuers case would fail.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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Sorry didn't see your post before posting.

Am wondering now if notice to quit was ever issued, how was it issued and would it make any (or all?) the difference in this case.

 

It would make all the difference. In case you didn't see it this was the Sheriff Johnston's summing up (I've highlighted the most relevant bits in bold):

 

I dismissed the principal action in this case. The defender took exception to the service of the Notice to Quit upon which the whole action is founded. He pointed out that the rules of the Sheriff Court require such notices to be served in terms of rule 34.8 of the schedule. That makes it clear that such notices require to be served by three categories of persons posting by recorded delivery and/or sheriff officers doing so by any method competent for the sheriff officer to serve a writ.

 

It was, said the defender's agent, the position that it was not open to any of the categories of person mentioned in 34.8.1 to serve the notice other than by recorded delivery. Mr Stevenson for the pursuers said that the word 'may' in the section brooked the possibility that there were other methods competent to serve such a notice and what was done in this case by introducing it into the defender's letterbox by an officer of the pursuers was sufficient.

 

I disagreed in that in my view the service of a notice to quit which is such a fundamental and important document for the purposes of recovery of heritable possession that it required to be served in the manner set out in 34.8 and that this did not brook any other method of service. So the options were, recorded delivery by any of the persons mentioned in 34.8.1 or sheriff officers.

 

In this case it was not sheriff officers who made the service and in my view it was therefore inept. Accordingly, the foundation for the action having been withdrawn it must fall, but the counter-claim still remains. I took the view that there was the bare bones of a right of action here although the defender's averments if true show that on the matter of proof the defender cannot succeed. The defender's agent to facilitate matters reduced the sum sued for to below the ordinary cause limit to enable a proof to be fixed and the matter to be dealt with.

 

Please note rule 34.8 refers to the ordinary cause rules. The appropriate rules in a summary cause action are contained in the summary cause rules chapter 5 Register of Summary Causes, service and return of the summons.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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Aha, you may be onto something here. My brother brought me all the paperwork he had from the association and no sign of it - that is not to say it was something he had a long while ago but there must obviously be a traceable record of the delivery. We maybe could stop this all.

 

That is my mission for the morning. thank you again, especially at this wee small hour.

 

Inept...I like it :p

Dipply75

 

I am in no way a legal advisor and only speak from my own experiences and the helpful advice of those in the same boat! :p

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