Thread: Any One Out There Not Recieved Their Letter

Story So Far And Its Been Going Less Than A Week.

On 13th July 2006 I Sent Out My Dpa Letter Asking For Statements For The Last 6 years Banking Dated 11th July 2006.

Letter Sent Recorded Delivery. Letter Recieved By Local HSBC Branch On 14th July 2006.

Letter Recieved Back From Hsbc On Monday 18th July 2006.

Basically Letter Reads As Follows:-

Address In Sheffield

14th July 2006

Dear Xxxx

Your Reference Xxxxxxxxx

Thank You For Your Letter Dated 14th July 2006 Concerning The Recent Circumstances On Your Account.

I Am Looking Into The Matters You Have Raised And Will Contact You With A Full Response As Soon As I Have Completed My Investigations.

In The Meantime, I Enclose A Copy Of Our Leaflet Which Explains How These Matters Are Dealt With. If You Do Need To Contact Us, Please Quote Reference Number Yyyyyyyyyy

Yours Sincerely


Pp David L Johnson
Customer Service Officer


Having Looked Thru The Forum This Appears To Be A Standard Letter Apart From The Fact That
1. The "your Reference" Number Bares No Relationship To My Account Number.

2. I Did Not Have Any "recent Circumstances On My Account".

3. The Address On The Letter Heading Reads Sheffield, The Postmark Reads Swansea And The Back Of The Envelope Reads London.

4. My Actual Letter Was Dated 11th July 2006 Not 14th July 2006 And Even If My Letter Had Been Dated 14th July The Letter Must Have Been Sent, Delivered And Replied To On The Same Day.

I Was Wondering If This Piece Of Mail Was Actually For Me And Not Someone Else Or Are Hsbc Cutting Out Dpa Replies And The Need For Us To Send Prelim Approach For Repayment Letters.

So Just Checking No One Has A Ten Numbered Account Or Reference Number That Begins 1804xxxxxx. If You Think This Is Your Letter Please Get In Touch With Me. My Name And Address Are On The Letter But Nothing Else Relates To Me.

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Thats the same letter I received this mornign- and I had statements online so didnt send Data Protection Act letter.

Im just going to send lba as soon as the 14 days are up

And mine also said the letter i sent was dated the 14th- when in fact it was dated the 7th- THEIR latter was dated the 14th and had the sheffied address on it

i had a letter and they were quoting my internet banking number as my account number so perhaps that is the number they are using now just removed the IB from infront of the number??????????

Originally Posted by rdm2006

i had a letter and they were quoting my internet banking number as my account number so perhaps that is the number they are using now just removed the IB from infront of the number??????????

Brilliant- thats it!!!!! My was exactly the same- typed the number in from the lettar after addin IB and it worked

Oh So Thats Why I Have Not Recieved Statements For Some Time.
Now To Find Out My Security Number.

I send my letter straight to:
Data Controller
HSBC Bank plc
8 Canada Square
London
E145HQ
Cut out the middleman and time wasters and go to the top. I had a letter back within a week, including the £ 10 fee and a week later my statements. Sending now my claim, £ 2235.
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