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    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
    • OMG! I Know! .... someone here with a chance to sue Highview for breach of GDPR with a very good chance of winning, I was excited reading it especially after all the work put in by site members and thinking he could hammer them for £££'s and then, the OP disappeared half way through. Although you never know the reason so all I can say is I hope the OP is alive and well regardless. I'd relish the chance to do them for that if they breached my GDPR.
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thetraineline.com


Camdenite
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I don't mean to worry anyone unneccessarily but, I've just discovered that thetrainline.com is taking part in what's been a common on-line "[problem]" recently. A few similar scams have been reported in the national press, where you unwittingly click on a link on the page and "accidentally" sign up to a subscription shopping service with an offer of a cash back amount, whereby you pay a monthly sum by Direct Debit (anywhere between £5 -£20 typically), and in return receive e-mails telling you about special offers. Useful, but not something you'd pay £20 for the privelidge of having, huh?

 

Typical examples are highstreetmax.com, who did me in similar circumstances after booking a holiday with lastminute.com last year. It took me six months to detect the £14.95 D/D and where it was going to and cancel it. I'm still waiting on the £90 back!

 

Below is the text from my booking for a train journey. There are essentially two buttons to press after you have confirmed payment for the ticket. One is the "view printable version". The other one is marked as "continue". The continue one is the link that automatically starts the direct debit from your bank account (trainline.com will pass on the bank details you've just supplied when booking the train ticket). Legally they're doing nothing wrong as you are "accepting" the terms and conditions. It's sneaky I know, but NOT illegal, believe it or not.

 

This is the form you see on screen after booking:

 

Thetrainline.com

.......................................................................................................................... view printable version

 

 

Your transaction has been successful.

Journey 1: London Euston to Birkenhead Central 21/02/2009 Depart 11:07

 

Collection Reference Number XXXXXXXX. You need this number to collect your tickets from the Self-service Ticket machine.

Journey 2: Birkenhead Central to London Euston 21/02/2009 Depart 19:19

 

Collection Reference Number XXXXXXXX. You need this number to collect your tickets from the Self-service Ticket machine.

Total Ticket Price: GBP 22.00

Booking Fee: GBP 1.00

 

Total Price: GBP 23.00

 

 

Your booking is complete

Click here to claim your £10 cash back

incentive on your next thetrainline.com booking!

CONTINUE

By clicking above, you can claim your reward

from our preferred partner. Terms & conditions apply

 

 

 

I would suggest anyone who recently booked rain tickets via trainline.com checks their recent bank statements to make sure there are no strange looking payments. I'm sure other similar scams, vistaprint, etc, have been reported on here, but it's the first time I've heard of thetrainline.com doing anyhting like this.

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Did your read those quoted 'Terms & conditions'? this could be the difference between a [problem] and clever marketing.

 

No, my point is that the ad is designed to look like it's part of the web-site, therefore you click "continue" thinking it's going to send you to the final confirmation page, not realising you are signing up for this [problem]. I've heard it referred to as a "click-through [problem]" in other places.

 

It may have been easier to show if I'd loaded up via photo-bucket so you can see what I mean.

Edited by Camdenite
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I don't mean to worry anyone unneccessarily but, I've just discovered that thetrainline.com is taking part in what's been a common on-line "[problem]" recently. A few similar scams have been reported in the national press, where you unwittingly click on a link on the page and "accidentally" sign up to a subscription shopping service with an offer of a cash back amount, whereby you pay a monthly sum by Direct Debit (anywhere between £5 -£20 typically), and in return receive e-mails telling you about special offers. Useful, but not something you'd pay £20 for the privelidge of having, huh?

 

Typical examples are highstreetmax.com, who did me in similar circumstances after booking a holiday with lastminute.com last year. It took me six months to detect the £14.95 D/D and where it was going to and cancel it. I'm still waiting on the £90 back!

 

Below is the text from my booking for a train journey. There are essentially two buttons to press after you have confirmed payment for the ticket. One is the "view printable version". The other one is marked as "continue". The continue one is the link that automatically starts the direct debit from your bank account (trainline.com will pass on the bank details you've just supplied when booking the train ticket). Legally they're doing nothing wrong as you are "accepting" the terms and conditions. It's sneaky I know, but NOT illegal, believe it or not.

 

This is the form you see on screen after booking:

 

Thetrainline.com

.......................................................................................................................... view printable version

 

 

Your transaction has been successful.

Journey 1: London Euston to Birkenhead Central 21/02/2009 Depart 11:07

 

Collection Reference Number XXXXXXXX. You need this number to collect your tickets from the Self-service Ticket machine.

Journey 2: Birkenhead Central to London Euston 21/02/2009 Depart 19:19

 

Collection Reference Number XXXXXXXX. You need this number to collect your tickets from the Self-service Ticket machine.

Total Ticket Price: GBP 22.00

Booking Fee: GBP 1.00

 

Total Price: GBP 23.00

 

 

Your booking is complete

Click here to claim your £10 cash back

incentive on your next thetrainline.com booking!

CONTINUE

By clicking above, you can claim your reward

from our preferred partner. Terms & conditions apply

 

 

 

I would suggest anyone who recently booked rain tickets via trainline.com checks their recent bank statements to make sure there are no strange looking payments. I'm sure other similar scams, vistaprint, etc, have been reported on here, but it's the first time I've heard of thetrainline.com doing anyhting like this.

 

 

I think you only get this if you are going to Birkenhead Central:D

 

Lovely place................

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