Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
A few months ago I signed up for an Egg card then made a balance transfer. A week later I noticed that my balance transfer was sent back to where it came from and the balance transfer fee is still on my balance. I've never used this card for anything. When I tried to find out why they accepted my balance transfer then moved it back.. they told me that my balance transfer plus my fee was too much. If this was the case, why did they allow the balance transfer? I believe there is no way I should have to pay this fee as they are not fulfiling the service they charged the fee for. The fee is for a balance transfer. I didn't get a balance transfer. They charged me £92.00. Any ideas as to how I should go about this? Thanks for your time folks!
This is the fee for a service which was never rendered, so cannot see any justification for the fee to stick. This is more likely bureaucratic bungle than Egg conspiracy. Junior staff these days simply follow their rulebook,
Suggest you write back quoting chapter and verse, making clear if you are not refunded then you will take the case to the fos without further notice. This means Egg will be charged by the FOS £400 win lose or draw, plus the £92 refund which looks inevitable.
An Egg manager will see sense - if your letter manages to reach him. So if you do have the name of a manager I suggest you address your letter to him or her, so it does not get bogged down in the trenches.
Thanks for the advice Mistermind. I have sent a letter and have found out a name of the Collections Department Manager at Egg.. so if anyone else needs it I would be happy to oblige... just pm. I will let you know the outcome.
Egg balance transfer fee refund
card then made a balance transfer. A week later I noticed that my balance transfer was sent back to where it came from and the balance transfer fee is still on my balance. I've never used this card for anything. When I tried to find out why they accepted my balance transfer then moved it back.. they told me that my balance transfer plus my fee was too much. If this was the case, why did they allow the balance transfer? I believe there is no way I should have to pay this fee as they are not fulfiling the service they charged the fee for. The fee is for a balance transfer. I didn't get a balance transfer. They charged me £92.00. Any ideas as to how I should go about this? Thanks for your time folks!
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