Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I booked flights with American Holidays in Mar 08 by telephone. The holiday was due to start mid April. At the end of March we had a death in the family and no travel insurance booked yet.
After a lot of conversations with AH, who said the flights were non refundable, and I couldnt change the names (In the hope of selling the flights on) nor could I get the dates changed on the flights. Due to this information I cancelled the holiday and was refunded the tax. During this time, I had been phoning Delta (who the flights were with ) to see if it would be possible to get the flights changed to another time as I didnt see why AH could not do this. Delta returned my call the same day as AH processed the refund on the Tax. Delta said they dates could be changed. I phoned AH and explained this and they agreed to change the dates on the flights at £75 per traveller. There were 6 travellers in total. This cost was also to be added to the tax which had been refunded. I paid this, thinking the orignal sum paid was then protected.
I got an invoice with the extra amout paid but not detailing what it was agreed for.
Unfortunately I have had to cancel again due to personal illness and have travel insurance.
AH are now saying, the are not laible for any tax costs, that they did not charge me for flight changes. (Total lies) That they cancelled the first holiday outright. That the second amount charged was for a new holiday, which has a shortfall of almost £800 from the original amount. The second invoice shows only £6 tax.
Swindled By American Holidays Any Advice Please.
with American Holidays in Mar 08 by telephone. The holiday
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