Hi,
I received an award for payment by IS of 100% of the eligible interesticon on my mortgageicon mid 2007. I have to pay the capitol sum as it's a repayment mortgageicon (not endowment). IS have never paid at that that rate and the payments have gradually gone down from 80% of the interest payments to 50% of the applicable interest. Each time I contact on the telephone the advisers state the figures to be wrong (ie the interest is stated correctly at part 1 but the payment made to the lender is half that figure presently, at part 3 of the 'how your benefit is calculated' notice. I'm not getting any sense by way of explanations out of the DWP - letters asking for further details are either ignored or, at best, quote things absolutely nothing to do with what I've queried or asked for. I'm disabled and have a 5yr 'sick note' issued under the new IB rules from IB and I'm now in the situation of having to part with all my benefit monies (including DLA & IB)to keep my home and can't even afford travel to hospital for treatment (please don't tell me that I'm eligible for travel reimbursement - that's another issue that's not been paid with approx £100 owing todate).
Is there anyone that can offer any help etc?

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