Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
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We bought a Goodmans LCD TV at the end of August 2006. The TV stopped working in December 2008. No power. An engineer called, did not look at TV said didn't think he would be able to get spare part (power supply). Spoke to Goodmans who said spare parts did not exist for this TV. We have written to Comet who say there is nothing they can do. Do you think we would be successful in taking them to the small claims court. ??
There is no such thing as a simple yes or no answer to that question.
How much did you pay for the TV and what type is it? If it was a £60 20inch B&W TV, for example, then you would little chance of winning. On the other hand, if it was a £2000 50" plasma latest model, then you'd likely be able to get a sizeable portion of your money back. So the first thing to establish is specs and price. Then following this, you need to establish how long the average person on the street thinks such an item should reasonably last, taking into account the above criteria. If it turns out that it is 10 years, for the sake of discussion, then if you work out how much use you got out of the TV compared to that expected timespan and transpose that in £££, then you get - very roughly - how much of a refund you could reasonably expect off Comet.
Certainly, the "nothing we can do" is an unreasonable answer. If it's because the TV was a cheapo thing, then they should explain to you that you have had all the use you could reasonably expect off it, so sorry but they won't do anything. If the TV was an expensive item, then they should have volunteered a certain amount of refund, but of course that would cost them money. Just brushing you off is not acceptable.
So give us a bit more info about the TV and we'll see if we can give you some opinions on what the average person on the street thinks. ;-)
Apologies to people who I was in the process of helping, I may be gone some time.
Thanks Bookworm. Our Goodmans TV cost £700. We only expect a partial refund. The fact that the engineer didn't even look at the TV suggests that whatever the problem (ie however minor) no generic spare parts exist. Our CRT TVs have lasted about 10 years but LCD TVs haven't been around that long.
Goodmans LCD TV
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Just brushing you off is not acceptable. 
