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    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
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Scottish Law - Parking on Private Land


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Hi All

 

Firstly thanks to all those here that spend their valuable time helping and also those that share their stories/experiences.

 

This obviously pertains to the issuance of a Parking Fee from a private company and as such some input from the team is welcomed :) It's relatively certain such notices are simple extortion .. opinions are naturally sought ;)

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Maybe you should seek clarification on what it says on their little yellow envelope; "WARNING - It is an offence for any person other than the driver to remove this notice."

 

What are they warning you about? and what "offence" (a legal term for criminal activity) are you likely to commit by removing it if you're not the driver?

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• do not pay

• do not contact them

ignore their letters, no matter how threatening\

• they will give up and go away

• have a nice Christmas and remember to toast Town and City

 

Maybe you should seek clarification on what it says on their little yellow envelope; "WARNING - It is an offence for any person other than the driver to remove this notice."

 

What are they warning you about? and what "offence" (a legal term for criminal activity) are you likely to commit by removing it if you're not the driver?

 

It's just talking about theft. Anything you own could have a label slapped on it saying "It is an offence for any person other than the owner to remove this notice". Of course, it's real purpose is to attempt to add some legitimacy to their toy town invoice.

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The Civil Enforcement of Parking Contraventions (England) General Regulations 2007 No. 3483

 

Removal of or interference with a penalty charge notice

 

11.—(1) A penalty charge notice fixed to a vehicle in accordance with regulation 9(a) shall not be removed or interfered with except by or under the authority of—

(a) the owner or person in charge of the vehicle; or

(b) the enforcement authority.

(2) A person contravening paragraph (1) shall be guilty of an offence and liable on summary conviction to a fine not exceeding level 2 on the standard scale.

Seems to be a perfectly legal warning (in England). I can't find the Scottish version but assume for the most part identical.
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Obviously my skills at digging for info are limited but I happend across Hull CPE Guidance notes.

 

On Page two and I qoute:

If you decide to do nothing: Then after 56 days of issuing the PCN, under national legislation you are liable for the payment of the charge, even if you are innocent.
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I apologise and it seems you are correct :)

 

Someone might have said that Local Council PCN's were different from Private Company PCN's. I only just found the relevant info :(

 

How would this play out though for Councils sub-contracting out to Private Companies as thier agents?

 

It will have a name that can be abbreviated to PCN, so Penalty Charge Notice, Parking Charge Notice etc. The reason for this is that there IS a provision within the Road Traffic Act for an instrument called a ‘Penalty Charge Notice’. This provision in the Road Traffic Act applies ONLY to those acting on behalf of the local authority
FAQs - Private Parking Companies/Charges (everything you need to know) Edited by Fright-Flight-Fight
typo
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FFF you are falling into the trap that the PPCs want you to fall at; i.e. you are comparing a real council PCN with a PPC car parking INVOICE.

 

The first is a legal penalty which can be upheld by a court, the 2nd is simply a parking invoice from a company to the driver for using a car park. They dress them up to look the same so that many people actually think they are the same and pay it with no questions asked!

 

Do not fall for this!

 

Do not pay

Do not write to them

Do not telephone them

 

How would this play out though for Councils sub-contracting out to Private Companies as thier agents?

 

These would still be valid PCNs because they are issued on behalf of the council. They would clearly show the council who is issing it, and refer to the legal TMA that is being applied.

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can you 'steal' unsolicited junk mail ? i.e. litter

 

Good question.

 

It's all hypothetical though because no body on earth will ever be prosecuted for stealing a bit of non-PCN/FPN paper on a car!

 

Town and City are stupid enough to call them penalties anyway:

 

General - Current vacancies

 

Car Park Attendant / Marshall

 

To provide car park management on day-to-day basis by patrolling car park and issuing civil penalties using hand-held computers. Carry-out preventative maintenance on machines and refill with tickets, as required. Keep car park clean and tidy in compliance with H&S regulations. Liaise with contractors relating to cash collection and audit tickets from machines.

 

You must be able to work using your own initiative and be able to communicate with clients and general public in an effective and courteous manner. The ability to adhere to client instructions and maintain a good relationship is a pre-requisite for all vacancies within Town & City Parking Ltd.

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  • 1 month later...
  • 1 month later...

Town & City Parking made contact by post :(

 

It appears they [Town & City] are not adhering to the BPA Code of Practise which is a requirement to part of the BPA Approved Operator Scheme (AOS). List of BPA AOS members

BPA are an Accredited Trade Association (ATA) which is a requirement defined by the DVLA in order to access electronically DVLA keepers' details.

 

All BPA members who are involved in car parking enforcement on private land must become a member of the BPA’s Approved Operator Scheme.The primary focus of the scheme is to ensure that all operators wishing to electronically access the DVLA’s vehicle keepers’ details database are a regulated member of an Accredited Trade Association (ATA).
Link

 

Now for the specific details.

 

As detailed in the BPA Code of Practise section (67) Part A

 

NOTICE TO OWNER

 

"A Notice to Owner may be sent to the registered keeper at the address provided by the DVLA, not less than 28 days after the Parking Ticket was issued.This Notice to Owner must state the following:"

 

* That a Parking Ticket was fixed to the vehicle and has not been paid;

* That the opportunity to pay a discounted amount has been lost;

* That the outstanding amount should be paid, or a challenge received, within 28 days or further action may be taken;

* The details of the alleged contravention:

* The location, date and time;

* The vehicle’s registration mark, make and (optionally) colour;

* The description of the alleged contravention;

* The amount of the charge to be paid.

* Details of how to pay;

* Details of how to dispute;

* What will happen next if no payment or a parking ticket is challenged

 

When serving a Notice to Owner, Operators must include a leaflet advising motorists of the ‘reasonable cause’ for the request and the complaints procedure by which keepers can notify the Information Commissioner and DVLA if they believe their data has been used inappropriately.This should also include the disputes resolution procedure if the ticket is challenged.

Note: RED text is my highlighting in order to show the information which is not present in the NOTICE TO OWNER.

 

Any comment from the legal eagles on the forum?

Should I challenge this on principle?

See attached original NOTICE TO OWNER

 

*INVOICE REMOVED*

 

 

URL%5D

Edited by Fright-Flight-Fight
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Will doing so not just help tighten their Voluntary Code of Practise on the back on my investigation (thanks to this site).

 

I'd like to throw a spanner in the works just for the fun of it but by the same token I'm happy if they continue to make the same mistakes leaving loopholes which we may utilise. Catch my drift ;)

 

WHAT CAN I DO IF I HAVE A COMPLAINT AGAINST AN ORGANISATION I BELIEVE TO BE A MEMBER OF THE BPA?

 

Your complaint will be logged in-house and if there is a breach in the BPA’s Code of Practice, the company will be contacted either by phone or in person. We cannot enter into individual correspondence or act on your behalf but each letter or email we receive is taken seriously and any issue of non-compliance is investigated.
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AOS membership is required for the electronic links to the DVLA. DVLA insist the CoP is enforced by ATAs (of which the BPA is one) to keep their ATA status. So the BPA insist on members signing up the CoP - because of the DVLA strictures mentioned already. You either sign up or you are not a member. Not voluntary CoP, voluntary membership of the BPA.

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Ok understood :) Would it not be best to contact the DVLA in the first instance?

 

I base this on the fact some random private company can obtain the registered keepers details (personal information) .. something the average Joe is not privy to.

 

I really object to private companies having access to personal information without due process. I feel I have recourse with quasi Government Organisations al la DVLA but a pointless excercise tackling private entities such as BPA or their co-horts.

 

If I choose to tackle the DVLA to whom would I address?

 

Thanks

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That FAQ is out of date as the BPA CoP has changed insomuch as it no longer states

 

"2. Keeper/driver liability

2.1 Changes to Code of Practice - Part 2 Parking Tickets

The paragraph 36) C) – xviii (Parking Ticket Issue - page 10) will be amended to read:

“What will happen next if no payment or challenge is received within the time(s) allowed and any further charges that may be accrued, e.g. “the name and address of the registered keeper of the vehicle will be requested from the DVLA and a request will be sent to the keeper asking for the name and address of the driver at the time the charge was incurred””.

2.2 The paragraph 67) A) (Enforcement Action on outstanding parking tickets – Notice to Owner - page 13); this “letter to the owner” should make no reference to asking for payment but should specifically point out the details of the contravention and request that the owner furnish the details of the driver at the time the charge was incurred.

 

The question now is did Town & City get the Registered Keepers details by electronic access or manually.

 

I don't think I can make a complaint unless I know so will browse around to see if there is a method to obtain that info from the DVLA.

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Sorry lamma you've been most helpful and patient but I'm still finding it difficult to navigate the info.

 

It's really a point of principle for me that Private Companies may obtain my personal private details without any evidence yet joe public does not have the same rights.

 

Thanks again :)

Edited by Fright-Flight-Fight
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