Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
send any letters for the attention of Brad Cooper he's the head honcho of GCF UK or whatever they are called these days. If the letter is sent to him directly you can be assured that they will respond quickly
You've posted a GE Capital thread under Capital One. Don't take this the wrong way, but you do know that GE Capital are completely different to Capital One and have nothing what so ever to do with each other?
Capital One = credit card company/bank with silly ads on TV.
GE Capital = the bank that provides most store cards.