Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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  1. #1
    Basic Account Holder EricTheRed Novitiate

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    Default Head honcho at MBNA is

    Shane Flynn, Chief Executive Officer

    MBNAicon Bank Europe Ltd
    Customer Assistance Department
    PO Box 30
    Chester
    CH4 9FD

    Similar Threads:

  2. #2
    Basic Account Holder Unholy Alliance Novitiate

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    Excellent. Do we have an email addy for this guy? Ive just sent an invoice to the individual( i am being really polite here )at A+L responsible for our A+L/MBNAicon card. If they are going to use my time up I expect them to pay for it. I will let viewers know of the outcome.


  3. #3
    Basic Account Holder Unholy Alliance Novitiate

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    Just out of interesticon, our credit card is with A+ L which is, as I am lead to belive owned by MBNAicon..so do I sue A+L, or MBNA? I want to be fair and accurate, and I am now prepared to go all the way, irrespective of any settlement.


  4. #4
    Basic Account Holder EricTheRed Novitiate

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    Shane Flynn
    MBNAicon Europe Bank Ltd
    Chester Business Park
    Wrexham Road
    Chester
    CH4 9FB
    England

    Tel: + 44 (0)1244 - 672251
    Fax: + 44 (0)1244 673402
    Email: shane.flynn@mbna.com



    Robin Russell - Chief Corporate Finance Officer
    MBNA Europe Bank Ltd
    Chester Business Park
    Wrexham Road
    Chester
    CH4 9FB
    England

    Tel: + 44 (0)1244 - 672251
    Fax: + 44 (0)1244 673402
    Email: robin.russell@mbna.com


    Donna Pumfrey - Solicitor
    MBNA Europe Bank Ltd
    Chester Buisness Park
    Wrexham Road
    Chester
    CH4 9FB
    England

    Tel: + 44 (0)1244 672 002
    Fax: + 44 (0)1244 672 044
    Email: dpumfrey@mbna.com


    I suppose a letter to Donna Pumfrey to get her opinion on whether the charges are legal or not would be a good idea.


  5. #5
    Basic Account Holder Unholy Alliance Novitiate

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    Thanks for that! I will take up your suggestion and let you know of the outcome-if, of course, I ever get a reply!Thanks for all your help, it is much appreciated.


  6. #6
    Basic Account Holder Unholy Alliance Novitiate

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    Actually, thinking a little more about my proposed letter to their solicitor, has anyone else had any joy getting a definitive position out of a bank? It might be useful to share it(as long as no-one falls foul of DPA regulations!)


  7. #7
    Basic Account Holder surreyscouse Novitiate surreyscouse's Avatar

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    Default Re: Head honcho at MBNA is

    i have been at loggerheads with MBNAicon for months. shane flynn is no longer their ceo as he made 11m personally last year and has gone and left the company. The new guy in charge is michael rhodes whose email address is michael.rhodes@mbna.com . Oh and by the way, if you would like a telephone number direct to his office, you could try 01244 672040 and one of his right hand men or women will deal with your query. He also has voicemail on this number out of hours !


  8. #8
    Basic Account Holder EricTheRed Novitiate

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    Wink Re: Head honcho at MBNA is

    Surreyscouse cheers for that I have redirected my mail to him.


  9. #9
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    Lightbulb Re: Head honcho at MBNA is

    It would appear that the person dealing with Penalties at MBNAicon is-

    Mr. Steve Bailey
    Head of Customer Advocate Office
    MBNA Europe Bank Limited
    PO Box 1004
    Chester Business Park
    Chester
    CH4 9WW

    This is the person at MBNA who is signing the MBNA stock letter offering the "Goodwill" payments in respect of the Unfair penalties.

    You might also like to send a copy of your complaint/ Request for the refund of charges to-

    Customer Satisfaction Department
    MBNA Europe Bank Ltd
    same address as above

    Thanks
    angry cat


  10. #10
    Basic Account Holder saida Novitiate

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    Unhappy Re: Head honcho at MBNA is

    I just spoke to someone at the Customer Advocate Office and they said that becasue of the OFT saying that 12.00 was acceptable they are no longer going to pay the full amount of charges back to anyone.


  11. #11
    Basic Account Holder EricTheRed Novitiate

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    Default Re: Head honcho at MBNA is

    The OFT also stated that a charge of less (or more) than 12 could also be a penalty and that it would be for a court to decide, NOT MBNAicon


  12. #12
    Basic Account Holder surreyscouse Novitiate surreyscouse's Avatar

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    Default Re: Head honcho at MBNA is

    They are just trying it on. Every time somebody believes they can get away with 12 charges then they are only giving back 13 based on their current charges.don't anybody give in, I will be really cross if you do !


  13. #13
    Basic Account Holder bonniebergin Novitiate

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    Default Re: Head honcho at MBNA is

    i've had the same from morgan stanley


  14. #14
    Basic Account Holder Dav3y Novitiate

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    Default Re: Head honcho at MBNA is

    I seem to remember the wording from the OFT was that they would not automatically deem a charge fair because it was 12 or lower. Stick to your guns and get it all back.

    My offer was from Gareth Tunnicliffe, but the letter was from Steve Bailey.


  15. #15
    Basic Account Holder Marincor Novitiate

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    Default Re: Head honcho at MBNA is

    Does anyone know who I send my DPA letter to at MBNAicon?


  16. #16
    Basic Account Holder EricTheRed Novitiate

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    Angry Re: Head honcho at MBNA is

    I sent emails to the following and they have been returned

    robin.russell@mbna.com
    User unknown

    dpumfrey@mbna.com
    User unknown

    gareth.tunnacliffe@mbna.c om
    User unknown


  17. #17
    Basic Account Holder surreyscouse Novitiate surreyscouse's Avatar

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    Default Re: Head honcho at MBNA is

    Gareths surname is spelt tunnicliffe Eric. so try gareth.tunnicliffe@mbna.c om never heard of the other people though


  18. #18
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    Default Re: Head honcho at MBNA is

    Reply from DPA Letter addressed:

    MBNAicon EBL
    Customer Assistance Dept
    PO Box 30
    CHESTER
    CH4 9FD

    Gareth Tunnicliffe is the boy though, popular throughout most of these threads and I was advised to speak to him, sounds like MBNA are actually playing the game and sorting things out quite quickly!

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  19. #19
    Basic Account Holder Rinch05 Novitiate

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    Default Re: Head honcho at MBNA is

    Can anyone tell me if poeple are sending DPA letters to Credit card accounts


  20. #20
    Basic Account Holder surreyscouse Novitiate surreyscouse's Avatar

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    Default Re: Head honcho at MBNA is

    yeah, the vast majority of posts in the MBNAicon thread are for credit cards



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