Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I'm confused. Why do you think it is the bus company's responsability to replace your son's coat and shirt? The bus was vandalised by an unknown person, whose actions caused your son's predicament. The person to pursue would be the vandal, but obviously you don't know who that is.
Frankly, I am surprised they have even agreed to get the items cleaned, as I don't think it is their responsability, and as for the driver being Polish, I really don't see what that has to do with anything. :-?
As for your son "deserving" more than this, again, I fail to see how. At best, he should get an apology for the driver not being more sympathetic/get medical help, but if I understand you right, he didn't even need to go to A&E so even the medical help may be a bit of a stretch, although you could find out if there is a procedure within the bus comapny of what to do in a situation like this arises and complain if there is a procedure and it wasn't followed, but even then, at most they'll apologise and blame it on the driver being new.
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