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    • Our price is the same all day, but varies day to day. Yes there's a risk of high prices but it has never gone above SVR any time since I signed up. Last 30 days average 17.67p/kWh, max 20.67 and lowest was 11.83.  It saved just under £300 during 2023.  
    • It you had E7 in the past but have converted to single rate then the meter will still hold the last recorded Night readings. This introduces scope for error when manually reading. If the meter has only ever been used on single rate then there's only one figure that can be taken. For example ours shows "Rate 1" reading and a "Total import" reading, but they both give the sme figure. If it has ever been on E7 the total will be higher, including the retained night reading.
    • okay, perfect and thank you so much for the help once again. so firstly i am going to initiate the breathing space, during this time it's likely ill receive a default. when i receive the default are you aware of how long it will take for me to know whether the OC have sold it off to DCAs? Once it's with the DCAs i do not need to worry as they cannot issue a CCJ only the OCs can Even if i decide to come an arrangement with the DCAs no point as the default will remain for 6 years paid or not paid I should only consider repayment if the OC still won the debt and then issue a CCJ? Just to confirm the default will not be seen after 6 years? No one can tell I had one then after 6 years ill be all good?
    • I'm not sure we were on standard tariffs - I've uploaded as many proofs as I can for the ombudsman - ovo called last night uping the compensation to 100 from 50 pounds for the slip in customer service however they won't acknowledge the the problem them not acknowledging a fault has caused nor are they willing to remedy anything as they won't accept the meter or formula was wrong.   I'd appreciate more details on the economy 7 approach and I'll update the ombudsman with any information you can share. 
    • To re-iterate and highlight my urgent question on this one: The N24 from the court did not include any instructions to submit paperwork 28 days before the date, unlike the N157 received for other smaller claims. Do I have to submit a WS for this court date? Link has!...
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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NPower - Any good?


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I had a couple of salesmen at my door at the weekend and I signed up to switchover to NPower.

 

I am currently with Scottish Power & British Gas both prepayment meters. The salesmen obviously promised extreme savings but I'd like to ask of opinions with anyone who is/has subscribed with NPower.

 

I am in Scotland.

 

Cheers!

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Hi NaeClue. I don't know about Scotland but here Npower have got to be one of the worst companies I have dealt with. We were on a pre-payment meter (was already installed when we moved in). They never sent anyone around to read it and we got a bill as the meter hadn't been adjusted accordingly. Their customer service is abysmal one person tells you one thing- someone else tells you another. We also had our gas supply with them. We have a 3 bed house with gas boiler, central heating and a gas hob. We had no fire for over 1 year. I was paying £100 pm which increased to £125, when I left they sent me a bill for £800 go figure:confused: Even one of their "sorry your leaving team" told me that there is no way I could use this much gas in a 3 bed property but I am still stuck with the bill which they have passed to a debt collection co!!

Sorry if I have put you on a downer:D more people may have had a nicer experience than me but I don't know of any. If you do a search on NPower on this forum, you may find your answers!! Good luck- you will need it!!

<<<If I have helped please tickle the scales;-)<<<

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Hi FedUp! Cheers for your reply!

 

I think you are confirming what I have read and feared!

 

Looks like I'll be phoning them to cancel before the 14 day cooling period expires!

 

Many thanks!

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If your in scotland your best staying with scottish power (unless prices are hughly different) Scotland is way too vast for any of the other providers to set up their own dcs/mops, having to rely on scottish powers terrible dc/mop (if scottish powers just as crap in its own patch i suggest moving to a different area of the country if your electricity providers that important!)

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We were assured we would only be billed what we used each month but they are a bunch of rip-off merchants. Bills started at £36 a month and went up to £186 a month. We even got a bill for £186 when the house was empty for two months. Phoned them up and they said they would send proof that we had used that much energy that month and they just resent all the previous bills. I paid what I thought was a very reasonable amount each month and left. Been chasing me for 6 months. They got my mobile and (inaccurate) forwarding address from my landlord, probably in exchange for not cutting off the supply.

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