Hi Folks
In brief, I bought a car nearly new from a franchise dealer on HP with just under 3000 miles on the clock plus full warranty. After about a month the car developed an engine problem which the garage repaired under warranty, after a few days the problem reoccurred, so went back to garage, this happened a few times and on the last but one time the garage had the car for three weeks, when I had the car back after just six hours lo and behold the problem returned.
The next morning I took the car back to the dealer, which was approx 3 weeks ago, told him I no longer wanted the car and left it with him plus a letter stating as
follows.
Letter to garage :-
Having just had the car registration C----- A returned from you which is still not working properly.
I am therefore terminating my contract with you under section 14 of the sale of goods act, and
will be seeking for a full refund, and notifying the finance company forthwith
I notified the finance company what I had done and sent them the registration doc which I signed and dated also a set of keys, stating that I had left the other set of keys with the garage, also notifying them that I had stopped the monthly direct debit
.
Letter to Finance Co :-
Agreement Ref. -----------
Vehicle Registration No C------A
Dear Sir/Madam.
Since purchasing the vehicle in question it has been dogged with engine problems which ---------------, seem unable to cure, and it has been constantly with the repairers. For example the last time I took the car to ------- was on the12th November 2008 which was then returned on the 27th November, within six hours the problem re a cured. I was told the problem had been a solenoid. (does it take two weeks to get a solenoid ?). This was after many other excuses in the past for the cars problems.
Being totally disgusted and fed up paying for a car that I was not able to rely on, that on the 28th November I took the car back to ----------, told them the problem had returned and I therefore no longer wanted the car and offered them a letter (copy enclosed). I was advised by them to contact you which I consequently did, you will no doubt have a telephone recording of my conversation with your adviser based at your customer service centre.
I have cancelled my direct debit with you and I am terminating my agreement with you due to goods being faulty under section 14 sale of goods act.
I request a full refund for all monies paid to date.
A history of fault should be obtainable from -------- should you so wish.
The vehicle is with ------------------------- along with one set of keys. I enclose with this letter the signed and dated registration document and second set of keys.
This letter is being delivered by registered post.
The finance company have just replied stating they are looking into the problem, but also state I should continue to pay monthly instalments to avoid admin charges.
Anybody got any advice as to what may happen and how do I stand in the future. I would like to point out, not that it should make a difference that I am retired with only a pathetic state pension and living in rented accommodation.
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