Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I'm heading to Prague this month with my girlfriend and got my currency changed through ICE for a respectable 28.5 CZK to the GBP, however my girlfriend went through Thomson travel agents to get her currency exchanged.
She walked away with a big smile and 6800 CZK in notes, which cost £200 in sterling at a rate of 34 CZK to the GBP. However when she got home she receieved a phone call from a rather irate manager who was demanding she comes back to the store to give back 1800 CZK dropping the rate to 24 CZK to the GBP. Now I have just ran through their website and read the following:-
No commission on currency and foreign travellers cheques
Competitive exchange rates
Now, granted I do believe their rate of 34 CZK was a geniune mistake on behalf of the sales assistant but a rate of 24 CZK is NOT competitive and I would not be suprised if the difference was commission since xe.com is giving off a figure of 29 CZK and most companies are offering a rate of around 28 CZK.
I am returning to Thomson tomorrow to settle this problem, now my girlfriend has done nothing wrong and hates confrontation with members of staff so was just going to hand the money straight in. However I am willing to argue the point with said manager that 24 CZK is not a fair exchange rate, the expenses to get back to the shop and her irate manner on the phone when it was their fault to begin with.
What I really need to know is what is my legal position, I have tried to swot up on my trading standards but of course most of the issues they deal with are matters against the consumer at POS. I can sense heavily that she will argue along the lines of theft and wondering if she has any backing with this.
Go back to the shop as you say you will and say that you don't believe it was a fair exchange rate and offer back only the difference on what you think is fair.
If he says no, then walk out without paying anything.
My betting is that he will except it.
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Never phone or accept phonecalls from debt collection companies.
If you don't believe you can win, there is no point in getting out of bed.
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You dont have to return anything, if you have a receipt staing the exchange rate at the very competitive rate then thats their fault, however they had given you too much in error over the computed exchange that may be different.
What you do is really how benevolent you feel, as it will probably be the assistant that may have pay the difference.
Currency Exchange Problem
from a rather irate manager who was demanding she comes back to the store to give back 1800 CZK dropping the rate to 24 CZK to the GBP. Now I have just ran through their website and read the following:-
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