Thread: Newbie in need of help with Welcome Finance please !!!!!!!

Hi everyone !!

I have been having a look through this site and some of the threads and I must say was very impressed - and so I would like some help with my problem.
Like thousands of others, I too have had PPI added to my loan with Welcome Finance and was told it was a 'must ' in order to get it. At the time I was in a bit of a financial hole, and saw Welcome as my light at the end of a tunnell. Its only now that I realise how very wrong I was. I have submitted a letter to them asking for the PPI to be refunded with at least 8% interest added. They replied saying they were looking into it and would be in contact in due course. The deadline before I report them to the Financial Ombudsman is next Friday, but I rang them yesterday and they said they would have a reponse to me by the end of this week.

Can anyone shed some light please on how successful PPI claims with them are ? Are they likely to say no at first and only when the Financial Ombudsman get involved will they relent ?

Im not sure what to do with them and would very much appreciate anyones help in this matter

thanks xxx

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Hi

I have had a reply where they have paid out £1400 to me !! Yay !! But onj the letter they sent me, they advised that they had already refunded approx £1100 to my account due to an insurance refund ?? Now I have never been told about this or given a choice on how to receive this refund and so I sent a further complaint letter as to how I wanted my money back. Needless to say they have said ' please refer to the fos if unhappy with your complaint '. I have now done this.....

Can anyone advise that now as my complaint is with the FOS, how likely I am at succeeding or advise on any further action I should take ?

Thanks alot ppl

Bump

Forsure

Anything To Do With Welcome Paying Back Any Money Is Pot Luck.
They Will Ignoer You, Deny Correspondents Not Received.
You Can Crack Them But Need Plenty Of Time And Patience.

Let Us Know What Welcome Say In Any Reply And Yes, Start A Dispute With The fos.

Ime With You All The Way

Forsure

I Take It You Have Never Sent Welcome An SAR

I Think You Need To To Get To The Bottom Of This

Thanks for your reply, after following your threads I see you are the Welcome Champion extraordinare, so any of your inout would be most appreciated. I have submitted a Subject access request to them, albeit on only 1 account number ( stupid silly me ! ). I now know after following this site and picking up tips, to do it for all of them - am so daft sometimes !

I have submitted my complaint to the fos, which they are in receipt of and to date, have informed me, they have asked Welcome twice for all my account info, and to date Welcome have been non compliant. They send me acknowledgement letters, advising that due to the backlog blah blah blah, my complaint wont be looked for a long time.

Do you have any advice for me, in the respect that I feel that I shouldnt have had an ' insurance refund ' without my knowledge or approval ? Welcome Finance seem to think they can do what they like, and am getting fed up with the lot of them.

I would sincerely appreciate all of your help on this - just wondering what the next best step for me to do now ?

Thanks xxxx

Forsure

To Start With, You Only Need One SAR,
They Have To Release All Agreements, Paperwork, Computer Records,
Infact Everything They Have On You, So Sit Back And Wait For The Postman,
We Can Then Find Out What Con They Have Done.

Im Intriged About This Phantom Insurance Refund
Any Info Would Be Great

Hi Post

I am not good at this, and am in work at the moment so cant use photobucket as they have blocked the site ( I know, pathetic )...but I will type the parts of the letter where it mentions the refund.

Re: Agreement Number xxxxxxxxx

I have investigated the issues raised and can respond as follows. Although we do not agree with your assertions ( I take it they mean the blatant mis-selling of PPI here, in which case it definitely not an assertion ), I have as a gesture of goodwill, decided to refund the full Payment Protection Insurance ( PPI ) policy plus associated interest to you, in Full and final settlement of the matter.

I can confirm that a partial insurance rebate of £569.14 was applied to this loan account on 2nd January 2006. My calculations show that you are due £793.71, which I enclose by cheque. This calculation is based on the PPI premium of £1166.29, plus associated interest of £196.56

I trust this resolves the matter. Should you remain dissatisified with this response, you do have the right ot escalate your complaint....blah blah blah

Also, Post, it states the same paragraph on another account number but with a partial insurance rebate of £590.46 and calculations showing that I was due £637.37 enclosed in a cheque. based on his calculations again ( hmmmmm ), this was based on a PPI premium of £1120.36 plus associated interest of £107.47

I would be very interested in your thoughts regarding this - am getting more detremined than ever to bring these vermin down

Thanks again

Forsure

Bump ??

welcome seem to be agreeable lately, prob as the flack in banging on the door

did they give you a full transaction statement as to how they did the rebate

Hi

They didnt give me anything, other than what I typed above....Does it sound suspicious to you ? Am getting a bit worried now

Thanks xx