Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Barclaycard Balance Transfer Botch Up - How do I get my money back
Hi I'm in desparate need of help.
I got my new Platinum Barclaycard and made 2 Balance Transfer requests. One went through fine but the other didn't. When I called to try to rectify the situation I kept getting nowhere with the helpline (they kept telling me the money would be transfered to the correct account within 7-10 days). After checking the account 7-10 days later nothing had been done and so i rang the customer services again, they told me the same thing, it would be sorted in 7-10 days time. This story repeated itself four or five times before i lost my patience and then asked for the money to be refunded.
When i requested the refund the same timeframe was given for the money to be returned, again nothing happened after 2 reptitions of this scenario. I have lost all patience now and need to put something in writing to get this sorted.
Is there a specific person/place i should send my letter for Balance Transfer cock-ups?
Has anyone else experienced this kind of frustrating dilema?
Re: Barclaycard Balance Transfer Botch Up - How do I get my money back
barclaycard are not very good at responding at the moment; call centre in outer sapce or india somwhere. they do get things sorted in the end but takes time. try asking to speak to a supervisor or email to: customer.services@barclay card.co.uk
Experience has shown that having everything in writing is the best way to go.
Make a brief summary of the problems you have had with BC along with a clear statement of how you want the issue resolved. Tell them you want this sorted within 7 days. Mark the letter URGENT COMPLAINT.
Add that if they fail to resolve this with 14 days, you will make a formal complaint to the fos.
Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.
Barclaycard Balance Transfer Botch Up - How do I get my money back
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