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    • Okay please go through the disclosure very carefully. I suggest that you use the technique broadly in line with the advice we give on preparing your court bundle. You want to know what is there – but also very importantly you want to know what is not there. For instance, the email that they said they sent you before responding to the SAR – did you see that? Is there any trace of of the phone call that you made to the woman who didn't know anything about SAR's? On what basis was the £50 sent to you? Was it unilateral or did they offer it and you accepted it on some condition? When did they send you this £50 cheque? Have you banked it? Also, I think that we need to start understanding what you have lost here. Have you lost any money – and if so how much? Send the SAR to your bank as advised above
    • In anticipation of lodging my court claim next Weds 1 May (14 days after advising P2G that was my deadline for them to settle my claim) I have completed my first draft POC as below: Claim Claim number: xxxxx Reference: P2G MAY 2024   Claimant xxxxx   Defendant Parcel2Go 1A Parklands Lostock Bolton BL6 4SD  Particulars of Claim The defendant has failed to arrange for the safe delivery of the claimant's parcel containing a 8 secondhand golf clubs (valued at £265) that was sent to a UK address using their delivery service (P2G Reference xxxxx). The defendant contracted Evri to deliver the parcel (Evri Reference xxxxx) and refuses to reimburse the claimant on the grounds that the claimant did not purchase their secondary insurance contract. The defendant seeks to exclude their liability in breach of section 57 Consumer Rights Act. The secondary insurance contract is in breach of section 72. The claimant seeks reimbursement of £265, plus P2G fees of £9.10, plus postage costs for two first class letters to P2G of £2.70, plus court fees, plus interest. The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year from xxxxx to xxxxxx on £276.80 and also interest at the same rate up to the date of judgment or earlier payment at a daily rate of £xxxx   Details of claim Amount claimed £276.80 I look forward to your thoughts and comments guys! As ever, many thanks - G59    
    • Hmm, that's strange how they got my email then.  I assume the below is ok to send to DCBL, Nicky?  Hello, I am writing regarding our ongoing dispute and the upcoming court claim reference xxxxxxxx. To ensure fairness and transparency in our communications leading up to the court hearing, I request that you use postal mail exclusively for all further correspondence related to this claim. Please refrain from sending any communication or documents via email. Thank you for your understanding and cooperation. If you have any questions or need clarification, please feel free to contact me via postal mail at the address provided above. Yours sincerely, xxxx
    • In the SAR, I received the original application, lots of computer print outs, yearly statements from 2013 and the new emails regarding my complaint. They sent me a £50 cheque after I chased them for the SAR after the 30 days. They said they was waiting for me to respond to an email (which I never received) before sending the SAR
    • classic P2G. I'm sure dianne and Lesley will pop an email to you at some point.
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Can freehold residents challenge estate service charges?


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Hello All

 

1st time here, wondered if anyone has experience of the following.

 

We (and the majority of residents on the estate) are freehold houses, there are a few apartments on the estate I believe are leasehold. The management company has sent through the latest budget for 2009, and the again the costs have increased significantly.

 

The house was sold by the developer on the basis that the service charge would be £125 for the 1st year. A management company is employed to look after gardening of communal areas, communal electricity (roads not adopted yet or for at least another 2yrs), general repairs, a managing agent fee, accountancy fee, company secretary fee.

 

All this seems reasonable at £125. In 2008 it went up to £185, and for 2009 it moves to £215! And then because there was a shortfall from 2007, they charged a further £50 recently.

 

The gripe among many of the freehold residents is that the biggest cost of grounds maintenance (approx 1/2 of the total estate charge) is that the road is nowhere near where the communal area is, and we have to maintain our own gardens directly outside our houses) and a small area that the gardeners were supposed to look after was neglected for over 12 months because the landlord (the building developer) alledgedly didn't inform the management company it needed doing. Also, the management company claim it also covers repairs to "private" road, which conflicts with the council, who say that if a road is planned to be adopted, which it is, the landlord must pay for maintenance as oppose to the resident.

 

I appreciate costs will increase over time, but this is hugely above an inflationary increase, and the overall cost seems excessive for the frequency and quality of gardening (that we don't see), but as freehold, I understand we can't easily challenge the costs through leasehold valuation tribunal.

 

Any ideas anybody?

 

Thanks!

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Ok, had a look, their are a number of subsections:

 

Transferees covenants in favour of the transferor and the development

Transferees further covenants

Covenants by the transferor

Covenants by the Management Company

Covenants by the Transferee in favour of the management company and the transferor

And then a section regarding maintenance expenses

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Think it's the section on maintenance expenses that you need to concentrate. If the management company have done their homework, I suspect they can pretty well make any 'reasonable' charge for maintenance. Unfortunately, there never seems to be any definition of what is reasonable.

 

How about forming a resident's association and inviting the management people along so that they can explain everything - and you can have a go back at them?

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  • 4 years later...

You could try arguing that the contract is not a fair & reasonable one. What surprises me is that you are a Freeholder. Here's a Q. for you. Does it state within the Title Deeds, words to the effect Fee Simple as being yours? (fee simple is your right to pass on to your heirs your home). The reason I'm asking is that if so then once the Mortgage is redeemed the Property is yours in accordance with a shed load of old Acts which have yet to be repealed. Hope this helps.

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This is an old thread bellijayne. As its not been posted on for over 4 years I would think the problems been resolved, or at least moved on.

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