Thread: Woolwich - Data Protection Act - reply

Sent my Data Protection Act- Subject access request - letter a few days ago to the Woolwich and got this back from Peter Townsend of Barclays:

Dear XXXX

We refer to your letter of xxx, which was passed to this department for comment due to your request for certain information under the terms of Data Protection Act ("the D P A").

As requested, a schedule of charges is in due course of preparation and this will be sent to you shortly by the Woolwich; there will be no charge for this service. As the Bank is providing this information on a complimentary basis, your payment is returned herewith.

As regards your mention of "manual intervention", the Data Protection Act does not oblige the Bank to comment about internal policies and procedures. Furthermore, in the context of managing day to day transactions arising from out of order accounts, the bank does not hold the information you have requested in a form that would be covered by the Data Protection Act. Whilst aggregated information is retained for statistical purposes, this would not constitute "personal data" under the DPA and therefore would not be covered by a s.7 DPA Subject access request. For the avoidance of doubt, the fact that we do not generally record information in a way that is caught by the provisions of the DPA, is in no way an admission that there was no such manual intervention.

Yours sincerely,
Peter Townsend
Manager, Barclays Data Protection


Hmmm. Any thoughts please anybody? How I should respond

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Don't worry. Just wait for your statements and proceed with each stage of the claim. Just remember, you set the timescales, not them.