Thread: Deceitful Trick by the RAC

I called the RAC membership renewal department today in order to renew my ASDA Breakdown Cover. I requested that the payment be made by monthly direct debit and the agent confirmed this with me at £6.58 per month, he told me he was debiting the first payment today. I have subsequently found by checking my account that he debited £78.92 (the total amount) in full.

I called them for an explanation and a second agent told me that ASDA breakdown cover can only be paid in a lump sum. I was not told this by the first agent who actually confirmed with me the monthly payment as stated above.

I then checked the ASDA Finance web site that confirms that the ASDA breakdown is payable by monthly DD at £6.16 per month.

http://www.asdafinance.com/breakdown-cover.html

I wanted to pay by DD since I am short of cash this month (its christmas etc) and needed the cash to take the wife out at the weekend, now we can't go due to the RAC taking our money.

What should I do, I have made a complaint but they have not responded?

Similar Threads:

• Towed to garage by RAC which has carried out botched work, car now fails MOT, RAC denies knowledge...
• RAC extortionate charge...
• RAc
• hello and rac warranty
• Fasthosts and deceitful action

Ring them again and if they refuse to take monthly premiums, cancel it as per their T&C's:

http://www.rac.co.uk/web/library/pdf...conditions.pdf

Your Right to Cancel
1. You are entitled to cancel your membership up to 14 working days following the date of, your
membership commencement (or renewal) date, or the date you receive your Terms of Membership
booklet, whichever happens later.
2. If you have not made a claim within the first 14 days we will refund the cost of your membership.
3. If you use the service within the first 14 days and decide to cancel, you will not be eligible for any refund.
4. If you cancel the membership after 14 days, no refund or credit will be applied.
5. If you do not pay for your membership promptly, we will cancel your membership.
Cancellations can be made by calling 08705 722 722 (Monday to Friday – 8.00am to 8.00pm,
Saturday – 8.30am to 5.00pm), calls may be recorded and/or monitored, or by writing to RAC
Motoring Services, Great Park Road, Bradley Stoke, Bristol, BS32 4ZZ.

and then sign up again via the Asda site

Thanks MB, this is an option. Just means I will have to wait up to two weeks to get a refund. I am just furious that they did this and seem to think that they can get away with it and also try to tell blatant lies.

I am now going to request a copy of the telephone recording and send this to Trading Standards. They need to be investigated.

thanks flyingdoc, I could do with the cash this weekend so hopefully they could cancel the transaction and do an immediate refund.