Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)



Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
923 Finchley Road
London
NW11 7PE
+ Reply to Thread
Results 1 to 6 of 6
  1. 28th November 2008 00:08 #1
    Paintball Paintball is offline
    Classic Account Holder
    Help the CAG!!
    Make a contribution         Paintball Highly informative Paintball Highly informative Paintball Highly informative Paintball Highly informative Paintball Highly informative Paintball Highly informative Paintball's Avatar

    Follow Real_CAG on Twitter

    Cagger since
    Dec 2006
    I am in
    defatigable
    Posts
    1,476

    Default FSA's TCF (Treating Customers Fairly) Initiative

    The FSA TCF Initiative is, I believe, central to the PPIicon mis-selling issue in that it will form part of a suite of actions taken by the FSA to force firms - including lenders - to treat us their customers in a fair and transparent manner.

    The FSA states "Treating customers fairly (TCF) is central to the delivery of our retail regulatory agenda as well as being a key part of our move to more principles-based regulation." (source, FSA website)

    The FSA has outlined 6 outcomes which it aims to achieve:
    Treating customers fairly

    The FSA has asked many firms including lenders to demonstrate processes in place for treating their customers fairly. The deadline for this is 1 December 2008.

    See this link for full information: http://www.fsa.gov.uk/pubs/other/tcf_deadline.pdf






    Similar Threads:
    'Fortune favours the brave.'








    Any advice given is purely on the basis of my own views and opinions and offered in good faith.
    Reply With Quote Reply With Quote
  2. 29th November 2008 03:07 #2
    alanalana alanalana is offline
    Gold Account Holder
    Help the CAG!!
    Download our toolbar         alanalana Authoritative alanalana Authoritative alanalana Authoritative alanalana Authoritative alanalana Authoritative alanalana Authoritative alanalana Authoritative alanalana Authoritative alanalana Authoritative alanalana Authoritative alanalana Authoritative alanalana's Avatar

    Follow Real_CAG on Twitter

    Cagger since
    Nov 2006
    I am in
    Cumbria
    Posts
    4,620

    Default Re: FSA's TCF (Treating Customers Fairly) Initiative

    Hello Painty,

    What a very nice find Well Done! and excellent news for the future.

    can I copy to put in links in my sticky please? It will ensure continued viewing I hope.

    aa

    I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.
    ------------------------------------------------
    Bank charge successes:
    Halifax - Full settlement incl interest.
     HSBC - Settlement, goodwill no admission of liability about 75% of claim.
     RBS - Settlement, goodwill no admission of liability about 70% of claim.
    2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did
    PPI Successes
     PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.
    2 claims settled in full with LV without FOS involvement.
    2 claims settled in full with HSBC without FOS involvement

    PPI Claims ongoing with:
    Cap one Now with the FOS
    Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.
    LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

     1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..
     Post 290 from
    ***RBS PPI Claim Long fight but, WON***
    Please do not PM me for advice as it may be sometime before I can respond.

    Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.
    Reply With Quote Reply With Quote
  3. 29th November 2008 13:23 #3
    Paintball Paintball is offline
    Classic Account Holder
    Help the CAG!!
    Make a contribution         Paintball Highly informative Paintball Highly informative Paintball Highly informative Paintball Highly informative Paintball Highly informative Paintball Highly informative Paintball's Avatar

    Follow Real_CAG on Twitter

    Cagger since
    Dec 2006
    I am in
    defatigable
    Posts
    1,476

    Default Re: FSA's TCF (Treating Customers Fairly) Initiative

    Hi aa

    You should indeed include this information in the sticky as as thematic update ...

    See also http://www.fsa.gov.uk/pubs/other/tcf_progress.pdf (originally posted up by ukaviator in July) which goes into detail about the requirements of TCF to relationship-managed firms (ie lenders) and examples of good and poor practice in terms of treating customers fairly.

    For PPIicon see p 14 and also pp 5-6 of Annex 3 which gives examples of how a customer should be treated fairly and also examples of how a customer might not be treated fairly.

    I shall be using information from this report in my claims.

    Whilst I have pinpointed some parts of this report that are of direct relevance to PPI, I would strongly urge everyone to take the time to read the whole document.

    'Fortune favours the brave.'








    Any advice given is purely on the basis of my own views and opinions and offered in good faith.
    Reply With Quote Reply With Quote
  4. 29th November 2008 20:36 #4
    alanalana alanalana is offline
    Gold Account Holder
    Help the CAG!!
    Download our toolbar         alanalana Authoritative alanalana Authoritative alanalana Authoritative alanalana Authoritative alanalana Authoritative alanalana Authoritative alanalana Authoritative alanalana Authoritative alanalana Authoritative alanalana Authoritative alanalana Authoritative alanalana's Avatar

    Follow Real_CAG on Twitter

    Cagger since
    Nov 2006
    I am in
    Cumbria
    Posts
    4,620

    Default Re: FSA's TCF (Treating Customers Fairly) Initiative

    Hello painty,

    duly put in links sticky and credits given as due. Many thanks;-)

    aa

    I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.
    ------------------------------------------------
    Bank charge successes:
    Halifax - Full settlement incl interest.
     HSBC - Settlement, goodwill no admission of liability about 75% of claim.
     RBS - Settlement, goodwill no admission of liability about 70% of claim.
    2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did
    PPI Successes
     PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.
    2 claims settled in full with LV without FOS involvement.
    2 claims settled in full with HSBC without FOS involvement

    PPI Claims ongoing with:
    Cap one Now with the FOS
    Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.
    LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

     1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..
     Post 290 from
    ***RBS PPI Claim Long fight but, WON***
    Please do not PM me for advice as it may be sometime before I can respond.

    Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.
    Reply With Quote Reply With Quote
  5. 30th November 2008 00:16 #5
    noomill060 noomill060 is offline
    Platinum Account Holder
    Help the CAG!!
    Make a donation         noomill060 Authoritative noomill060 Authoritative noomill060 Authoritative noomill060 Authoritative noomill060 Authoritative noomill060 Authoritative noomill060 Authoritative noomill060 Authoritative noomill060 Authoritative noomill060 Authoritative noomill060 Authoritative noomill060's Avatar

    Follow Real_CAG on Twitter

    Cagger since
    Sep 2006
    I am in
    a jacuzzi with Bananarama. I have not lived in Bolton since 1986
    Posts
    6,823

    Default Re: FSA's TCF (Treating Customers Fairly) Initiative

    well spotted paintball.

    Reply With Quote Reply With Quote
  6. 30th November 2008 00:36 #6
    Paintball Paintball is offline
    Classic Account Holder
    Help the CAG!!
    Make a contribution         Paintball Highly informative Paintball Highly informative Paintball Highly informative Paintball Highly informative Paintball Highly informative Paintball Highly informative Paintball's Avatar

    Follow Real_CAG on Twitter

    Cagger since
    Dec 2006
    I am in
    defatigable
    Posts
    1,476

    Default Re: FSA's TCF (Treating Customers Fairly) Initiative

    Evening Guests ...

    'Fortune favours the brave.'








    Any advice given is purely on the basis of my own views and opinions and offered in good faith.
    Reply With Quote Reply With Quote
« Previous Thread | Next Thread »

Browsealoud Video Tour



Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE