Thread: 18 month contract expired but problems cancelling...

My 3 contract ended in May 2008 so I called them up in May and they said they were cancelling the account and I had one bill left to pay... which was fair and expected.

I then recevied another bill a few months down the line saying I owed £151 on the account. I rang then up again in August to speak to them, they've denied I even rang them up in May to cancel. They said they pass it on to debt collectors and I'd be summoned to court to pay... so I paid. After I paid I rang 3 straight back up on the same day to cancel again, they agreed and told me they were cancelling the account. I thought that was the end of it.

But no, I received another bill of £101 in October and incensed I called to explain that I cancelled in May AND August but they apparently had no record of this (I have a vodafone bill showing I did call them though). They finally cancelled my account on 15th October 2008 but they are requesting £151 to be paid.

So what can I do? I want my money back from when I called in May to cancel. 3 said they'd send £50 out as an apology, I did not receive it, nor did I expect too. When I called to ask where it was they denied even saying I'd called in the first place and it was a gross miscommunication on my part. How do I go about reclaiming this money back? I've got a call back with a manager in 2-3 hours although I've been promised that before and nothing has come of it. I need some help and advice. Thanks in advance.

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Unfortunately, these 'cancellation calls' have a way of being 'lost' and not auctioned. How do you get your money back? By providing proof they fouled up, not once but twice. If you cannot provide corroboration (recording of a phone call, copy letter) then you're just whistling in the dark.

I cannot understand how, after this happening to you once, you get caught by the same trick AGAIN. You should ALWAYS cancel any contract in WRITING, as you need PROOF that it has been acted upon. On one occasion I cancelled, and called back the following day to check, and surprise surprise, there was no record of my cancellation call just 24hours previously!

Unless you have verifiable independent proof you cancelled, you haven't a chance of winning that argument. Sorry.